Troubleshooting

Communication Errors

These are common errors when requesting new animation through Maya-ACE.

Error Messages	Possible Reasons (not all)
Unauthenticated	wrong api key, using http for an https endpoint
no authorization was passed	missing api key
SSL_ERROR_SSL	mismatched SSL version
Deadline Exceeded	bad network connection, slow machine or service, long audio
Cloud credits expired	out of credits
DNS resolution failed	network error, wrong address
Connection refused	service is unavailable

Cannot Attach or Connect an AceAnimationPlayer

To attach an AceAnimationPlayer, the selection should be a blendshape node or a mesh node with one blendshape connected.

To connect an existing AceAnimationPlayer to a new blendshape node, the selection should be one AceAnimationPlayer node and a blendshape node or a mesh with a blendshape node connected. There could be errors when,

• Selection is not in the correct order

• Selected multiple AceAnimationPlayer node or multiple blendshape node

• Selected a mesh connected with multiple blendshape nodes

Please make sure the selection is correct for each operation.