Known Issues#

Retimer Firmware Update Failure#

Issue#

If a retimer firmware update fails, the system might display the error message:

Upload has failed due to an exception occurred.

This failure interrupts the standard firmware update process.

Workaround#

To resolve this issue, follow these steps:

  1. Execute a graceful shutdown of the system.

  2. Perform an AC power cycle by disconnecting and then reconnecting the AC power source.

By following this procedure, you should be able to complete the retimer upgrade successfully.

The Security Device Support Setting Is Not Disabled after Load UEFI Default#

Issue#

After resetting BIOS to the default settings using the Load UEFI Default option, the Security Device Support option should be set to Disabled, as this was the setting on earlier versions of the BIOS. This is a known issue.

Workaround#

To disable the Trusted Platform Module (TPM),

  1. Reboot the DGX A100, and then press [Del] or [F2] on the NVIDIA splash screen to enter the BIOS Setup.

  2. Navigate to the Advanced tab on the top menu; then scroll to Trusted Computing and press [Enter].

    • To disable the TPM, scroll to Security Device and switch the setting to Disabled.

  3. Save and exit the BIOS Setup to continue the boot process.