> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.nvidia.com/enterprise-support-and-services-user-guide/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.nvidia.com/enterprise-support-and-services-user-guide/_mcp/server.

# Appendix

## Document History

| Version | Date     | Authors        | Description of Change                                                                                                                    |
| ------- | -------- | -------------- | ---------------------------------------------------------------------------------------------------------------------------------------- |
| 1.1     | 6-26-23  | Neal Armstrong | Updated various sections. Added new sections for datasheets, networking switch support, NVIDIA cloud offerings, and DGX Cloud Kickstart. |
| 1.2     | 9-29-23  | Neal Armstrong | Updated RMA details, revised DGX Business Critical details, revised Professional Services sections, added End of Life Figure.            |
| 1.3     | 12-15-23 | Neal Armstrong | Added Networking Support Terms and Conditions. Updated links for DGX. Clarified Factory RMA definition. Updated switch support table.    |
| 1.4     | 3-12-25  | Neal Armstrong | Updated links.                                                                                                                           |

## Abbreviations and Terms

| Abbreviation / Term | Meaning / Definition                                |
| ------------------- | --------------------------------------------------- |
| 24x7                | 24 hours a day, seven days a week, 365 days a year  |
| 4HR                 | Onsite response or delivery within four hours       |
| ARMA                | Advanced Return Materials Authorization             |
| DOA                 | Dead On Arrival                                     |
| EOL                 | End of Life                                         |
| EOS                 | End of Sale                                         |
| EOSL                | End of Service Life                                 |
| ESP                 | NVIDIA Enterprise Support Portal                    |
| EULA                | End User License Agreement                          |
| GA                  | General Availability                                |
| MLOps               | Machine Learning Operations                         |
| NBD                 | Next Business Day                                   |
| NGC                 | NVIDIA GPU Cloud                                    |
| NLP                 | NVIDIA License Portal                               |
| NVD                 | U.S. National Vulnerability Database. See also CVE. |
| PO                  | Purchase Order                                      |
| PSIRT               | NVIDIA Product Security Incident Response Team      |
| RMA                 | Return Materials Authorization                      |
| SLA                 | Support Level Agreement                             |
| SR                  | Service Request                                     |
| SRE                 | Site Reliability Engineer                           |
| TAM                 | Technical Account Manager                           |

## Related Documentation and References

For additional information, see the following documents and references:

* [NVIDIA Enterprise Service and Support](https://www.nvidia.com/en-us/support/enterprise/services/)
* [NVIDIA Enterprise Support Portal](https://enterprise-support.nvidia.com/s/)
* [Enterprise Support Guide for New Users](https://enterprise-support.nvidia.com/s/article/NVIDIA-Enterprise-Support-Guide-for-New-Users)
* [Enterprise Support Website](https://www.nvidia.com/en-us/support/enterprise/)
* [Enterprise Support Phone Numbers](https://enterprise-support.nvidia.com/s/contactsupport)
* [NVIDIA Dev Forums](https://forums.developer.nvidia.com/)
* [NVIDIA Consumer Support](https://www.nvidia.com/en-us/support/consumer/) — NVIDIA Shield, GeForce, GeForce NOW
* [NVIDIA Academy](https://academy.nvidia.com/en/)
* [Partner Locator](https://www.nvidia.com/en-us/about-nvidia/partners/partner-locator/)
* [NVIDIA Security](https://www.nvidia.com/en-us/security/)