scenario: Connecting flight cancelled due to weather; customer needs to arrive at destination by tomorrow morning for a wedding.


scenario: Checked baggage missing on arrival; flight landed two hours ago and the bag did not appear at the carousel.


scenario: Customer wants a refund on a non-refundable ticket due to a documented medical emergency.


scenario: Customer is unsure why their loyalty status was downgraded this year and wants to understand the qualifying criteria.


scenario: Customer wants to change a fare class on an existing booking and needs to know the fare difference and any change fees.


scenario: Flight is showing a four-hour delay and the customer wants to know whether they will make their connection.


scenario: Customer was double-charged for a seat upgrade and wants the duplicate charge reversed.


scenario: Customer needs to add a service animal to an upcoming international flight and wants to know what documentation is required.


scenario: Bag damaged in transit; customer needs to file a claim and wants the timeline and required documentation.


scenario: Customer rebooked through self-service and is now seated apart from a travel companion; they want to be reseated together.


scenario: Customer wants to use a travel credit from a previous cancellation but cannot find the credit number in their account.


scenario: Customer's payment method was declined when trying to complete a booking and they want to know what to do.