Account and User Management FAQ

One of my colleagues received our order confirmation and I need to access the license file. How can I get it?

You can log in to the MyMellanox Customer Portal and retrieve the license file. If you do not have login access to the portal, contact the license owner at your company and they can create a login for you. If you do not know who owns your company’s NVIDIA account, contact your NVIDIA account manager.

How do I know how many users are on our account?

You can view a list of all account users and their profiles from the MyMellanox Customer Portal.

How can I add users to my account?

To add users, log in to the MyMellanox Customer Portal.

What user roles are available?

standard and admin are the two roles available:

  • Standard: Can view account information, user information, license keys, download files, and submit support tickets.
  • Admin: Can edit account information, add and remove users, assign user roles, activate licenses, download files, and submit support tickets.

I am trying to access the support portal but it says that my account is not enabled for Zendesk. What should I do?

You need at least one active Software Update and Support contract (paid or trial) to access the support portal. Contact

  • If you do not have an active contract, or,
  • If your company has an active contract, but no one granted you support portal access permissions yet.

How can I reset my account password?

You can reset your password here.