Account and User Management FAQ

One of my colleagues received our order confirmation and I need to access the license file. How can I get it?

You can log in to the MyMellanox Customer Portal and retrieve the license file. If you do not have a login to the portal please contact the license owner at your company and they can create a login for you. If you do not know who owns your company’s Cumulus Networks account, please contact your Cumulus Networks account manager.

How do I know how many users are on our account?

You can view a list of all account users and their profiles from the MyMellanox Customer Portal.

How can I add users to my account?

To add users, log in to the MyMellanox Customer Portal.

What user roles are available?

There are two roles: standard and admin.

  • Standard: Can view account information, user information, license keys, download files, and submit support tickets.
  • Admin: Can edit account information, add and remove users, assign user roles, activate licenses, download files, and submit support tickets.

I am trying to access the support portal but it says that my account is not enabled for Zendesk. What should I do?

You need at least one active Software Update and Support contract (paid or trial) to access our support portal. Please contact

  • If you do not have an active contract, or,
  • If your company has an active contract, but you have not been granted support portal access permissions yet.

How can I reset my account password?

You can reset your password here.