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Server unable to find the DPU
  • Ensure that the DPU is placed correctly
  • Make sure the DPU slot and the DPU are compatible
    Install the DPU in a different PCI Express slot
  • Use the drivers that came with the DPU or download the latest
  • Make sure your motherboard has the latest BIOS
  • Try to reboot the server
The DPU no longer works
  • Reseat the DPU in its slot or a different slot, if necessary
  • Try using another cable
  • Reinstall the drivers for the network driver files may be damaged or deleted
  • Reboot the server
DPUs stopped working after installing another DPU
  • Try removing and re-installing all DPUs
  • Check that cables are connected properly
  • Make sure your motherboard has the latest BIOS
Link indicator light is off
  • Try another port on the switch
  • Make sure the cable is securely attached
  • Check you are using the proper cables that do not exceed the recommended lengths
  • Verify that your switch and DPU port are compatible
Link light is on, but with no communication established
  • Check that the latest driver is loaded
  • Check that both the DPU and its link are set to the same speed and duplex settings
Forgot password needed to install/upgrade the DPU imageRefer to the latest version of BlueField DPU SW Manual and follow instructions under "Upgrading NVIDIA BlueField DPU Software" section.