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Troubleshooting NVIDIA GPU Manager for VMware vCenter#

Downloading Log Files from the NVIDIA GPU Manager for VMware vCenter Virtual Appliance#

To help NVIDIA Enterprise Support with troubleshooting, you can download the log files in the /var/log directory from an NVIDIA GPU Manager for VMware vCenter virtual appliance.

  1. Log in to the NVIDIA GPU Manager for VMware vCenter virtual appliance from which you want to download log files.

  2. In the left navigation bar, click EVENTS.

  3. On the EVENTS page that opens, click EXPORT EVENTS.

    A file named log_bundle.zip is saved to your default downloads folder.

The NVIDIA GPU Manager Management Interface Cannot be Accessed with Firefox or Safari#

The NVIDIA GPU Manager for VMware vCenter virtual appliance provides a web-based management interface to the NVIDIA GPU Manager application on the appliance. The appliance’s date and time are synchronized with the date and time on the ESXi host on which the appliance is deployed. If the ESXi host’s date and time are not set accurately, the management interface cannot be accessed with the Firefox or Safari web browsers because of their strict security requirements on the expiration of cookies.

Ensure that the ESXi host’s date and time are set accurately, for example, by using NTP. For information about how to configure NTP on an ESXi host, refer to Configure Network Time Protocol (NTP) on the ESXi.

The Virtual Appliance VM Was Deleted While NVIDIA GPU Manager for VMware vCenter Was Still Registered#

NVIDIA GPU Manager for VMware vCenter is unregistered from the NVIDIA GPU Manager application on the virtual appliance. If the virtual appliance VM has already been deleted, use the vCenter Managed Object Browser (MOB) interface in a web browser to delete the NVIDIA GPU Manager for VMware vCenter extension manually.

  1. Open a web browser and connect to the URL https://<vcenter-server-ip-address>/mob/?moid=ExtensionManager&method=unregisterExtension.

    <vcenter-server-ip-address>

    The IP address or, if defined, the fully qualified domain name of your vCenter Server instance.

  2. When prompted, sign in with the username and password of a vCenter Server administrator user on the vCenter Server instance.

    The void UnregisterExtension page opens.

  3. In the text box for the extensionKey value, type com.nvidia.gpu.manager.

  4. Follow the Invoke Method link.

  5. Confirm that NVIDIA GPU Manager for VMware vCenter is no longer listed on the Client Plugins page of the vSphere client.

    1. Log in to vCenter Server by using the VMware vSphere Client.

      For additional information, refer to Log in to Your vCenter Server on the VMware Docs site.

    2. From the vSphere Client menu, choose Administration > Solutions > Client Plugins and confirm that NVIDIA GPU Manager no longer appears in the Client Plugins table.

  6. Delete the entry for the NVIDIA GPU Manager drivers repository manually as explained in Modify a Download Source on the VMware Docs site.

NVIDIA GPU Manager for VMware vCenter Could Not Be Registered#

To communicate with NVIDIA GPU Manager, VMware vCenter Server must trust the SSL certificate on the NVIDIA GPU Manager for VMware vCenter appliance. When you register NVIDIA GPU Manager for VMware vCenter, VMware vCenter Server first imports the SSL certificate into its truststore. If the SSL certificate cannot be imported, registration of NVIDIA GPU Manager for VMware vCenter might fail.

  1. Import the certificate manually.

    For instructions, refer to Adding a new online depot to vCenter Server 7.0 U2C and above vCenter Life Cycle Manager fails due to “self signed certificate” error.

  2. Try to register NVIDIA GPU Manager for VMware vCenter again.

    For instructions, refer to Registering NVIDIA GPU Manager for VMware vCenter.