Troubleshooting

NVIDIA BlueField-3 Networking Platform User Guide

Server unable to find the board

  • Ensure that the board is placed correctly

  • Make sure the board slot and the board are compatible

    Install the board in a different PCI Express slot

  • Use the drivers that came with the board or download the latest

  • Make sure your motherboard has the latest BIOS

  • Try to reboot the server

The board no longer works

  • Reseat the board in its slot or a different slot, if necessary

  • Try using another cable

  • Reinstall the drivers for the network driver files may be damaged or deleted

  • Reboot the server

boards stopped working after installing another board

  • Try removing and re-installing all boards

  • Check that cables are connected properly

  • Make sure your motherboard has the latest BIOS

Link indicator light is off

  • Try another port on the switch

  • Make sure the cable is securely attached

  • Check you are using the proper cables that do not exceed the recommended lengths

  • Verify that your switch and board port are compatible

Link light is on, but with no communication established

  • Check that the latest driver is loaded

  • Check that both the board and its link are set to the same speed and duplex settings

Forgot password needed to install/upgrade the DPU image

Refer to the latest version of NVIDIA BlueField DPU BSP and follow instructions under " Updating DPU Software Packages" section.

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