Troubleshooting

Server unable to find the board	Ensure that the board is placed correctly Make sure the board slot and the board are compatible Install the board in a different PCI Express slot Use the drivers that came with the board or download the latest Make sure your motherboard has the latest BIOS Try to reboot the server
The board no longer works	Reseat the board in its slot or a different slot, if necessary Try using another cable Reinstall the drivers for the network driver files may be damaged or deleted Reboot the server
boards stopped working after installing another board	Try removing and re-installing all boards Check that cables are connected properly Make sure your motherboard has the latest BIOS
Link indicator light is off	Try another port on the switch Make sure the cable is securely attached Check you are using the proper cables that do not exceed the recommended lengths Verify that your switch and board port are compatible
Link light is on, but with no communication established	Check that the latest driver is loaded Check that both the board and its link are set to the same speed and duplex settings
Forgot password needed to install/upgrade the DPU image	Refer to the latest version of NVIDIA BlueField DPU BSP and follow instructions under " Updating DPU Software Packages" section.