Operating Mellanox NEO Services

NVIDIA® Mellanox® NEO® users may start, stop, or restart Mellanox NEO services, or check their status at any time.

To start Mellanox NEO services, run:

            

            
  /opt/neo/neoservice start
        

In order to stop Mellanox NEO services, run:

            

            
  /opt/neo/neoservice stop    
        

In order to restart Mellanox NEO services, run:

            

            
  /opt/neo/neoservice restart        
        

In order to check Mellanox NEO services status, run:

            

            
  /opt/neo/neoservice status        
        

NEO uses Monit to monitor the status of NEO and dependent services (influxdb, telegraf, kapacitor). If one of these services is down, Monit detects it and restarts the service after a few seconds.

To see the exact monitoring configuration, please refer to /etc/monit.d/neo.monitrc.

Mellanox NEO incorporates a monitoring mechanism that can be combined with Mellanox Care™, a support program that offers 24/7 fabric management services to monitor network health. This mechanism traps network events and issues regular notifications to Mellanox’s Network Operations Center (Mellanox NOC). Special Mellanox personnel analyzes the details of the reported events and takes action according to the service level agreement (SLA).

Mellanox Care identifies, alerts and addresses hardware failures, non-optimal configuration, service degradation issues, performance issues and more.

To obtain a Mellanox Care license, please contact your Mellanox Support.