Installation Related Troubleshooting
Issue | Cause | Solution |
The installation of WinOF-2 fails with the following error message: “This installation package is not supported by this processor type. Contact your product vendor". | An incorrect driver version might have been installed, e.g., you are trying to install a 64-bit driver on a 32-bit machine (or vice versa). | Use the correct driver package according to the CPU architecture. |
Error Code | Description | Troubleshooting |
Setup Return Codes | ||
1603 | Fatal error during installation | Contact support |
1633 | The installation package is not supported on this platform. | Make sure you are installing the right package for your platform For additional details on Windows installer return codes, please refer to: http://support.microsoft.com/kb/229683 |
Firmware Burning Warning Codes | ||
1004 | Failed to open the device | Contact support |
1005 | Could not find an image for at least one device | The firmware for your device was not found. Please try to manually burn the firmware. |
1006 | Found one device that has multiple images | Burn the firmware manually and select the image you want to burn. |
1007 | Found one device for which force update is required | Burn the firmware manually with the force flag. |
1008 | Found one device that has mixed versions | The firmware version or the expansion rom version does not match. |
Restore Configuration Warnings | ||
3 | Failed to restore the configuration | Please see log for more details and contact the support team |