Troubleshooting

NIC Not Detected by the System

• Ensure that the SuperNIC is placed correctly

• Make sure the SuperNIC slot and the SuperNIC are compatible

  Install the SuperNIC in a different PCI Express slot

• Use the drivers that came with the SuperNIC or download the latest

• Make sure your motherboard has the latest BIOS

• Try to reboot the server

The SuperNIC no longer works

• Reseat the SuperNIC in its slot or a different slot, if necessary

• Try using another cable

• Reinstall the drivers for the network driver files may be damaged or deleted

• Reboot the server

SuperNICs stopped working after installing another SuperNIC

• Try removing and re-installing all SuperNICs

• Check that cables are connected properly

• Make sure your motherboard has the latest BIOS

Link indicator light is off

• Try another port on the switch

• Make sure the cable is securely attached

• Check you are using the proper cables that do not exceed the recommended lengths

• Verify that your switch and SuperNIC port are compatible

Link light is on, but with no communication established

• Check that the latest driver is loaded

• Check that both the SuperNIC and its link are set to the same speed and duplex settings

Environment Information

cat /etc/issue

uname -acat /proc/cupinfo | grep ‘model name’ | uniqofed_info -sifconfig -aip link showethtool <interface>ethtool -i <interface_of_Mellanox_port_num>ibdev2netdev

SuperNIC Detection

lspci | grep -i Mellanox

Mellanox Firmware Tool (MFT)

Download and install MFT: MFT Documentation

Refer to the User Manual for installation instructions.Once installed, run:mst startmst statusflint -d <mst_device> q

Ports Information

ibstat

ibv_devinfo

Firmware Version Upgrade

To download the latest firmware version, refer to the NVIDIA Update and Query Utility.

Collect Log File

cat /var/log/messages

dmesg >> system.logjournalctl (Applicable on new operating systems)cat /var/log/syslog

Environment Information

From the Windows desktop choose the Start menu and run: msinfo32

To export system information to a text file, choose the Export option from the File menu.Assign a file name and save.

Mellanox Firmware Tool (MFT)

Download and install MFT: MFT Documentation

Refer to the User Manual for installation instructions.Once installed, open a CMD window and run:WinMFTmst startmst statusflint –d <mst_device> q

Ports Information

vstat

Firmware Version Upgrade

Download the latest firmware version using the PSID/board ID from here.

flint –d <mst_device> –i <firmware_bin_file> b

Collect Log File

• Event log viewer

• MST device logs:

  • mst start

  • mst status

• flint –d <mst_device> dc > dump_configuration.log

• mstdump <mst_device> dc > mstdump.log