Citrix Hypervisor

Virtual GPU Software R430 for Citrix Hypervisor Release Notes

Release information for all users of NVIDIA virtual GPU software and hardware on Citrix Hypervisor.

These Release Notes summarize current status, information on validated platforms, and known issues with NVIDIA vGPU software and associated hardware on Citrix Hypervisor.

The releases in this release family of NVIDIA vGPU software include the software listed in the following table:

This requirement does not apply to the NVIDIA vGPU software license sever. All releases of NVIDIA vGPU software are compatible with all releases of the license server.

1.1. Updates in Release 9.0

New Features in Release 9.0

• Error correcting code (ECC) memory support
• Page retirement support
• Configurable times slices for equal share schedulers and fixed share schedulers
• New configuration parameter to specify host ID of a licensed client
• Miscellaneous bug fixes

Hardware and Software Support Introduced in Release 9.0

• Support for Windows 10 May 2019 Update (1903) as a guest OS
• Support for Ubuntu 18.04 LTS as a guest OS on Citrix Hypervisor 7.1 cumulative update 2

1.2. Updates in Release 9.1

New Features in Release 9.1

• Security updates
• Miscellaneous bug fixes

Hardware and Software Support Introduced in Release 9.1

• Support for CentOS 7.7 as a guest OS
• Support for Red Hat Enterprise Linux 7.7 as a guest OS
• Support for the following versions of Citrix Virtual Apps and Desktops:
  • Version 7 1906
  • Version 7 1909

1.3. Updates in Release 9.2

New Features in Release 9.2

• Miscellaneous bug fixes
• Security updates

1.4. Updates in Release 9.3

New Features in Release 9.3

• Miscellaneous bug fixes
• Security updates (see Security Bulletin: NVIDIA GPU Display Driver - February 2020)

Hardware and Software Support Introduced in Release 9.3

• Support for Citrix Virtual Apps and Desktops version 7 1912

Feature Support Withdrawn in Release 9.3

• Citrix Hypervisor 7.6 is no longer supported.
• The following OS releases are no longer supported as a guest OS:
  • Windows Server 2008 R2
  • Red Hat Enterprise Linux 7.0-7.4
  • CentOS 7.0-7.4

1.5. Updates in Release 9.4

New Features in Release 9.4

• Miscellaneous bug fixes
• Security updates - see Security Bulletin: NVIDIA GPU Display Driver - June 2020

Hardware and Software Support Introduced in Release 9.4

• Support for the following OS releases as a guest OS:
  • Red Hat Enterprise Linux 7.8
  • CentOS 7.8

Feature Support Withdrawn in Release 9.4

• The following OS releases are no longer supported as a guest OS:
  • Red Hat Enterprise Linux 7.5
  • CentOS 7.5

This release family of NVIDIA vGPU software provides support for several NVIDIA GPUs on validated server hardware platforms, Citrix Hypervisor hypervisor software versions, and guest operating systems. It also supports the version of NVIDIA CUDA Toolkit that is compatible with R430 drivers.

2.1. Supported NVIDIA GPUs and Validated Server Platforms

This release of NVIDIA vGPU software provides support for the following NVIDIA GPUs on Citrix Hypervisor, running on validated server hardware platforms:

• GPUs based on the NVIDIA Maxwell™ graphic architecture:
  • Tesla M6
  • Tesla M10
  • Tesla M60
• GPUs based on the NVIDIA Pascal™ architecture:
  • Tesla P4
  • Tesla P6
  • Tesla P40
  • Tesla P100 PCIe 16 GB (XenMotion with vGPU is not supported.)
  • Tesla P100 SXM2 16 GB (XenMotion with vGPU is not supported.)
  • Tesla P100 PCIe 12GB (XenMotion with vGPU is not supported.)
• GPUs based on the NVIDIA Volta architecture:
  • Tesla V100 SXM2
  • Tesla V100 SXM2 32GB
  • Tesla V100 PCIe
  • Tesla V100 PCIe 32GB
  • Tesla V100 FHHL
• GPUs based on the NVIDIA Turing™ architecture:
  • Tesla T4
  • Quadro RTX 6000 in displayless mode (GRID Virtual PC and GRID Virtual Applications are not supported.)
  • Quadro RTX 8000 in displayless mode (GRID Virtual PC and GRID Virtual Applications are not supported.)

In displayless mode, local physical display connectors are disabled.

For a list of validated server platforms, refer to NVIDIA GRID Certified Servers.

2.2. Hypervisor Software Releases

Changes to Citrix Product Names and Release Numbers

Citrix has changed the product names of its hypervisor and virtual desktop software.

The release number of Citrix Virtual Apps and Desktops releases after 7.18 is in the form 7 yymm, where yymm denotes the year and month that the product was released. For example, for a product released in August 2018, yymm is 1808

For more information, see these topics in the Citrix documentation:

• New product names
• New product and component version numbers

Supported Citrix Hypervisor Releases

Supported Virtual Desktop Software Releases

2.3. Guest OS Support

NVIDIA vGPU software supports several Windows releases and Linux distributions as a guest OS. The supported guest operating systems depend on the hypervisor software version.

Windows Guest OS Support

2.3.2. Linux Guest OS Support

2.4. NVIDIA CUDA Toolkit Version Support

The releases in this release family of NVIDIA vGPU software support NVIDIA CUDA Toolkit 10.1 Update 1.

For more information about NVIDIA CUDA Toolkit, see CUDA Toolkit 10.1 Documentation.

2.5. XenMotion with vGPU Support

XenMotion with vGPU is supported only on a subset of supported GPUs, Citrix Hypervisor releases, and guest operating systems. Supported GPUs:

• Tesla M6
• Tesla M10
• Tesla M60
• Tesla P4
• Tesla P6
• Tesla P40
• Tesla V100 SXM2
• Tesla V100 SXM2 32GB
• Tesla V100 PCIe
• Tesla V100 PCIe 32GB
• Tesla V100 FHHL
• Tesla T4
• Quadro RTX 6000
• Quadro RTX 8000

Supported Citrix Hypervisor releases:

• Since 9.3: 8.0 only
• 9.0-9.2 only: 8.0 and 7.6 only

Supported guest OS releases: Windows only. XenMotion with vGPU is not supported on Linux.

Known product limitations for this release of NVIDIA vGPU software are described in the following sections.

3.1. Issues occur when the channels allocated to a vGPU are exhausted

Description

Issues occur when the channels allocated to a vGPU are exhausted and the guest VM to which the vGPU is assigned fails to allocate a channel to the vGPU. A physical GPU has a fixed number of channels and the number of channels allocated to each vGPU is inversely proportional to the maximum number of vGPUs allowed on the physical GPU.

When the channels allocated to a vGPU are exhausted and the guest VM fails to allocate a channel, the following errors are reported on the hypervisor host or in an NVIDIA bug report:

            

            
Jun 26 08:01:25 srvxen06f vgpu-3[14276]: error: vmiop_log: (0x0): Guest attempted to allocate channel above its max channel limit 0xfb
Jun 26 08:01:25 srvxen06f vgpu-3[14276]: error: vmiop_log: (0x0): VGPU message 6 failed, result code: 0x1a
Jun 26 08:01:25 srvxen06f vgpu-3[14276]: error: vmiop_log: (0x0):         0xc1d004a1, 0xff0e0000, 0xff0400fb, 0xc36f,
Jun 26 08:01:25 srvxen06f vgpu-3[14276]: error: vmiop_log: (0x0):         0x1, 0xff1fe314, 0xff1fe038, 0x100b6f000, 0x1000,
Jun 26 08:01:25 srvxen06f vgpu-3[14276]: error: vmiop_log: (0x0):         0x80000000, 0xff0e0200, 0x0, 0x0, (Not logged),
Jun 26 08:01:25 srvxen06f vgpu-3[14276]: error: vmiop_log: (0x0):         0x1, 0x0
Jun 26 08:01:25 srvxen06f vgpu-3[14276]: error: vmiop_log: (0x0): , 0x0
        

Workaround

Use a vGPU type with more frame buffer, thereby reducing the maximum number of vGPUs allowed on the physical GPU. As a result, the number of channels allocated to each vGPU is increased.

3.2. Total frame buffer for vGPUs is less than the total frame buffer on the physical GPU

Some of the physical GPU's frame buffer is used by the hypervisor on behalf of the VM for allocations that the guest OS would otherwise have made in its own frame buffer. The frame buffer used by the hypervisor is not available for vGPUs on the physical GPU. In NVIDIA vGPU deployments, frame buffer for the guest OS is reserved in advance, whereas in bare-metal deployments, frame buffer for the guest OS is reserved on the basis of the runtime needs of applications.

If error-correcting code (ECC) memory is enabled on a physical GPU that does not have HBM2 memory, the amount of frame buffer that is usable by vGPUs is further reduced. All types of vGPU are affected, not just vGPUs that support ECC memory.

On all GPUs that support ECC memory and, therefore, dynamic page retirement, additional frame buffer is allocated for dynamic page retirement. The amount that is allocated is inversely proportional to the maximum number of vGPUs per physical GPU. All GPUs that support ECC memory are affected, even GPUs that have HBM2 memory or for which ECC memory is disabled.

The approximate amount of frame buffer that NVIDIA vGPU software reserves can be calculated from the following formula:

max-reserved-fb = vgpu-profile-size-in-mb÷16 + 16 + ecc-adjustments + page-retirement-allocation

max-reserved-fb

The maximum total amount of reserved frame buffer in Mbytes that is not available for vGPUs.

vgpu-profile-size-in-mb

The amount of frame buffer in Mbytes allocated to a single vGPU. This amount depends on the vGPU type. For example, for the T4-16Q vGPU type, vgpu-profile-size-in-mb is 16384.

ecc-adjustments

The amount of frame buffer in Mbytes that is not usable by vGPUs when ECC is enabled on a physical GPU that does not have HBM2 memory. If ECC is disabled or the GPU has HBM2 memory, ecc-adjustments is 0.

page-retirement-allocation

The amount of frame buffer in Mbytes that is reserved for dynamic page retirement.

• On GPUs based on the NVIDIA Maxwell GPU architecture, page-retirement-allocation = 4÷max-vgpus-per-gpu.
• On GPUs based on NVIDIA GPU architectures after the Maxwell architecture, page-retirement-allocation = 128÷max-vgpus-per-gpu

max-vgpus-per-gpu

The maximum number of vGPUs that can be created simultaneously on a physical GPU. This number varies according to the vGPU type. For example, for the T4-16Q vGPU type, max-vgpus-per-gpu is 1.

3.3. Issues may occur with graphics-intensive OpenCL applications on vGPU types with limited frame buffer

Description

Issues may occur when graphics-intensive OpenCL applications are used with vGPU types that have limited frame buffer. These issues occur when the applications demand more frame buffer than is allocated to the vGPU.

For example, these issues may occur with the Adobe Photoshop and LuxMark OpenCL Benchmark applications:

• When the image resolution and size are changed in Adobe Photoshop, a program error may occur or Photoshop may display a message about a problem with the graphics hardware and a suggestion to disable OpenCL.
• When the LuxMark OpenCL Benchmark application is run, XID error 31 may occur.

Workaround

For graphics-intensive OpenCL applications, use a vGPU type with more frame buffer.

3.4. In pass through mode, all GPUs connected to each other through NVLink must be assigned to the same VM

Description

In pass through mode, all GPUs connected to each other through NVLink must be assigned to the same VM. If a subset of GPUs connected to each other through NVLink is passed through to a VM, unrecoverable error XID 74 occurs when the VM is booted. This error corrupts the NVLink state on the physical GPUs and, as a result, the NVLink bridge between the GPUs is unusable.

Workaround

Restore the NVLink state on the physical GPUs by resetting the GPUs or rebooting the hypervisor host.

3.5. vGPU profiles with 512 Mbytes or less of frame buffer support only 1 virtual display head on Windows 10

Description

To reduce the possibility of memory exhaustion, vGPU profiles with 512 Mbytes or less of frame buffer support only 1 virtual display head on a Windows 10 guest OS.

The following vGPU profiles have 512 Mbytes or less of frame buffer:

• Tesla M6-0B, M6-0Q
• Tesla M10-0B, M10-0Q
• Tesla M60-0B, M60-0Q

Workaround

Use a profile that supports more than 1 virtual display head and has at least 1 Gbyte of frame buffer.

3.6. NVENC requires at least 1 Gbyte of frame buffer

Description

Using the frame buffer for the NVIDIA hardware-based H.264/HEVC video encoder (NVENC) may cause memory exhaustion with vGPU profiles that have 512 Mbytes or less of frame buffer. To reduce the possibility of memory exhaustion, NVENC is disabled on profiles that have 512 Mbytes or less of frame buffer. Application GPU acceleration remains fully supported and available for all profiles, including profiles with 512 MBytes or less of frame buffer. NVENC support from both Citrix and VMware is a recent feature and, if you are using an older version, you should experience no change in functionality.

The following vGPU profiles have 512 Mbytes or less of frame buffer:

• Tesla M6-0B, M6-0Q
• Tesla M10-0B, M10-0Q
• Tesla M60-0B, M60-0Q

Workaround

If you require NVENC to be enabled, use a profile that has at least 1 Gbyte of frame buffer.

3.7. VM running older NVIDIA vGPU drivers fails to initialize vGPU when booted

Description

A VM running a version of the NVIDIA guest VM drivers from a previous main release branch, for example release 4.4, will fail to initialize vGPU when booted on a Citrix Hypervisor platform running the current release of Virtual GPU Manager.

In this scenario, the VM boots in standard VGA mode with reduced resolution and color depth. The NVIDIA virtual GPU is present in Windows Device Manager but displays a warning sign, and the following device status:

            

            
Windows has stopped this device because it has reported problems. (Code 43)
        

Depending on the versions of drivers in use, the Citrix Hypervisor VM’s /var/log/messages log file reports one of the following errors:

• An error message:
  Copy

  Copied!

              
  
              
  vmiop_log: error: Unable to fetch Guest NVIDIA driver information
          

• A version mismatch between guest and host drivers:
  Copy

  Copied!

              
  
              
  vmiop_log: error: Guest VGX version(1.1) and Host VGX version(1.2) do not match
          

• A signature mismatch:
  Copy

  Copied!

              
  
              
  vmiop_log: error: VGPU message signature mismatch.
          

Resolution

Install the current NVIDIA guest VM driver in the VM.

3.8. Single vGPU benchmark scores are lower than pass-through GPU

Description

A single vGPU configured on a physical GPU produces lower benchmark scores than the physical GPU run in pass-through mode.

Aside from performance differences that may be attributed to a vGPU’s smaller frame buffer size, vGPU incorporates a performance balancing feature known as Frame Rate Limiter (FRL). On vGPUs that use the best-effort scheduler, FRL is enabled. On vGPUs that use the fixed share or equal share scheduler, FRL is disabled.

FRL is used to ensure balanced performance across multiple vGPUs that are resident on the same physical GPU. The FRL setting is designed to give good interactive remote graphics experience but may reduce scores in benchmarks that depend on measuring frame rendering rates, as compared to the same benchmarks running on a pass-through GPU.

Resolution

FRL is controlled by an internal vGPU setting. On vGPUs that use the best-effort scheduler, NVIDIA does not validate vGPU with FRL disabled, but for validation of benchmark performance, FRL can be temporarily disabled by specifying frame_rate_limiter=0 in the VM’s platform:vgpu_extra_args parameter:

            

            
[root@xenserver ~]# xe vm-param-set uuid=e71afda4-53f4-3a1b-6c92-a364a7f619c2 platform:vgpu_extra_args="frame_rate_limiter=0"
[root@xenserver ~]#
        

The setting takes effect the next time the VM is started or rebooted.

With this setting in place, the VM’s vGPU will run without any frame rate limit. The FRL can be reverted back to its default setting in one of the following ways:

• Removing the vgpu_extra_args key from the platform parameter
• Removing frame_rate_limiter=0 from the vgpu_extra_args key
• Setting frame_rate_limiter=1. For example:
  Copy

  Copied!

              
  
              
  [root@xenserver ~]# xe vm-param-set uuid=e71afda4-53f4-3a1b-6c92-a364a7f619c2 platform:vgpu_extra_args="frame_rate_limiter=1"
  [root@xenserver ~]#
          

3.9. nvidia-smi fails to operate when all GPUs are assigned to GPU pass-through mode

Description

If all GPUs in the platform are assigned to VMs in pass-through mode, nvidia-smi will return an error:

            

            
[root@xenserver-vgx-test ~]# nvidia-smi
Failed to initialize NVML: Unknown Error
        

This is because GPUs operating in pass-through mode are not visible to nvidia-smi and the NVIDIA kernel driver operating in the Citrix Hypervisordom0.

To confirm that all GPUs are operating in pass-through mode, use XenCenter’s GPU tab to review current GPU assignment:

Resolution

N/A

3.10. Windows Aero is disabled on Citrix Virtual Apps and Desktops session using 3 or 4 monitors in 2560×1600 resolution

Description

Windows Aero may be disabled when Citrix Virtual Apps and Desktops is connected to a VM with a vGPU or passthrough GPU, with 3 or 4 monitors at 2560×1600 resolution.

This limitation is a limitation of Windows 7. For details, see the Microsoft knowledge base article Desktop background disappears with very large extended desktop on Windows 7.

3.11. VMs configured with large memory fail to initialize vGPU when booted

Description

When starting multiple VMs configured with large amounts of RAM (typically more than 32GB per VM), a VM may fail to initialize vGPU. In this scenario, the VM boots in standard VGA mode with reduced resolution and color depth. The NVIDIA vGPU software GPU is present in Windows Device Manager but displays a warning sign, and the following device status:

            

            
Windows has stopped this device because it has reported problems. (Code 43)
        

The Citrix Hypervisor VM’s /var/log/messages log file contains these error messages:

            

            
vmiop_log: error: NVOS status 0x29
vmiop_log: error: Assertion Failed at 0x7620fd4b:179
vmiop_log: error: 8 frames returned by backtrace
...
vmiop_log: error: VGPU message 12 failed, result code: 0x29
...
vmiop_log: error: NVOS status 0x8
vmiop_log: error: Assertion Failed at 0x7620c8df:280
vmiop_log: error: 8 frames returned by backtrace
...
vmiop_log: error: VGPU message 26 failed, result code: 0x8
        

Resolution

vGPU reserves a portion of the VM’s framebuffer for use in GPU mapping of VM system memory. The reservation is sufficient to support up to 32GB of system memory, and may be increased to accommodate up to 64GB by specifying enable_large_sys_mem=1 in the VM’s platform:vgpu_extra_args parameter:

            

            
[root@xenserver ~]# xe vm-param-set uuid=e71afda4-53f4-3a1b-6c92-a364a7f619c2 platform:vgpu_extra_args="enable_large_sys_mem=1"
        

The setting takes effect the next time the VM is started or rebooted. With this setting in place, less GPU FB is available to applications running in the VM. To accommodate system memory larger than 64GB, the reservation can be further increased by specifying extra_fb_reservation in the VM’s platform:vgpu_extra_args parameter, and setting its value to the desired reservation size in megabytes. The default value of 64M is sufficient to support 64GB of RAM. We recommend adding 2M of reservation for each additional 1GB of system memory. For example, to support 96GB of RAM, set extra_fb_reservation to 128:

            

            
platform:vgpu_extra_args="enable_large_sys_mem=1, extra_fb_reservation=128"
        

The reservation can be reverted back to its default setting in one of the following ways:

• Removing the vgpu_extra_args key from the platform parameter
• Removing enable_large_sys_mem from the vgpu_extra_args key
• Setting enable_large_sys_mem=0

3.12. vGPU host driver RPM upgrade fails

Description

Upgrading vGPU host driver RPM fails with an error message about failed dependencies on the console.

            

            
[root@xenserver ~]# rpm –U NVIDIA-vGPU-xenserver-6.5-352.46.x86_64.rpm
error: Failed dependencies:
       NVIDIA-vgx-xenserver conflicts with NVIDIA-vGPU-xenserver-6.5-352.46.x86_64
[root@xenserver ~]#
        

Resolution

Uninstall the older vGPU RPM before installing the latest driver.

Use the following command to uninstall the older vGPU RPM:

            

            
[root@xenserver ~]# rpm –e NVIDIA-vgx-xenserver
        

Only resolved issues that have been previously noted as known issues or had a noticeable user impact are listed. The summary and description for each resolved issue indicate the effect of the issue on NVIDIA vGPU software before the issue was resolved.

Issues Resolved in Release 9.0

Issues Resolved in Release 9.1

Issues Resolved in Release 9.2

Issues Resolved in Release 9.3

No resolved issues are reported in this release for Citrix Hypervisor.

Issues Resolved in Release 9.4

No resolved issues are reported in this release for Citrix Hypervisor.

5.1. NVIDIA Control Panel fails to start if launched too soon from a VM without licensing information

Description

If NVIDIA licensing information is not configured on the system, any attempt to start NVIDIA Control Panel by right-clicking on the desktop within 30 seconds of the VM being started fails.

Workaround

Wait at least 30 seconds before trying to launch NVIDIA Control Panel.

Status

Open

Ref. #

200623179

5.2. Citrix Virtual Apps and Desktops connection freezes initially

Description

When -0B and -0Q vGPU types are used with Citrix Virtual Apps and Desktops version 7 1903 and later versions, the session freezes or a black screen is seen when the connection is first made. When this issue occurs, the error message DXGI_ERROR_DEVICE_REMOVED is displayed. The affected versions of Citrix Virtual Apps and Desktops use Microsoft DDAPI.

Version

Citrix Virtual Apps and Desktops version 7 1903 and later versions

Workaround

Disable the use hardware encoding for video codec Citrix policy, which is enabled by default.

Status

Open

Ref. #

200494400

5.3. Uncorrectable machine check exception occurs after initial reboot of the hypervisor host

Description

When the hypervisor host is first rebooted after the Virtual GPU Manager is installed, an uncorrectable machine check exception occurs during POST immediately after the message SYSTEM CHIPSET INITIALIZATION UPI LINK INITIALIZATION - START. This issue affects HP systems that are running a hypervisor release that has a newer kernel, for example, Citrix Hypervisor 8.0 or 8.1.

After the uncorrectable machine check exception, the hypervisor host is automatically reset and returns to a working state.

When this issue occurs, the following error messages are logged:

            

            
Uncorrectable Machine Check Exception (Processor 1, APIC ID 0x00000000, Bank 0x00000006, 
Status 0xFB800000'00000E0B, Address 0x00000000'00000000, Misc 0x00000000'5B000000).
Uncorrectable PCI Express Error Detected. Slot 255 (Segment 0x0, Bus 0x5D, Device 0x48, Function 0x0)
Uncorrectable PCI Express Error Detected. Slot 255 (Segment 0x0, Bus 0x5D, Device 0x88, Function 0x0)
Uncorrectable PCI Express Error Detected. Slot 255 (Segment 0x0, Bus 0x5D, Device 0x80, Function 0x0)
Uncorrectable PCI Express Error Detected. Slot 255 (Segment 0x0, Bus 0x5D, Device 0x40, Function 0x0)
        

Workaround

Wait for the host to return to a working state. No other action is required.

Status

Open

Ref. #

2814740

5.4. DWM crashes randomly occur in Windows VMs

Description

Desktop Windows Manager (DWM) crashes randomly occur in Windows VMs, causing a blue-screen crash and the bug check CRITICAL_PROCESS_DIED. Computer Management shows problems with the primary display device.

Version

This issue affects Windows 10 1809, 1903 and 1909 VMs.

Status

Not an NVIDIA bug

Ref. #

2730037

5.5. NVIDIA Control Panel fails to launch in a platform layer or published image

Description

When NVIDIA vGPU software is used with Citrix App Layering and a platform layer for a vGPU is being configured, NVIDIA Control Panel might fail to launch. The driver might be working normally or it might fail with code 31 or code 43.

For more information and a workaround for this issue, see NVDIA Control Panel fails to launch in platform layer or published image in the Citrix Support Knowledge Center.

5.6. Citrix Virtual Apps and Desktops session freezes when the desktop is unlocked

Description

When a Citrix Virtual Apps and Desktops session that is locked is unlocked by pressing Ctrl+Alt+Del, the session freezes. This issue affects only VMs that are running Microsoft Windows 10 1809 as a guest OS.

Version

Microsoft Windows 10 1809 guest OS

Workaround

Restart the VM.

Status

Not an NVIDIA bug

Ref. #

2767012

5.7. NVIDIA vGPU software graphics driver fails after Linux kernel upgrade with DKMS enabled

Description

After the Linux kernel is upgraded (for example by running sudo apt full-upgrade) with Dynamic Kernel Module Support (DKMS) enabled, the nvidia-smi command fails to run. If DKMS is enabled, an upgrade to the Linux kernel triggers a rebuild of the NVIDIA vGPU software graphics driver. The rebuild of the driver fails because the compiler version is incorrect. Any attempt to reinstall the driver fails because the kernel fails to build.

When the failure occurs, the following messages are displayed:

            

            
-> Installing DKMS kernel module:
        ERROR: Failed to run `/usr/sbin/dkms build -m nvidia -v  430.30 -k 5.3.0-28-generic`: 
        Kernel preparation unnecessary for this kernel. Skipping...
        Building module:
        cleaning build area...
        'make' -j8 NV_EXCLUDE_BUILD_MODULES='' KERNEL_UNAME=5.3.0-28-generic IGNORE_CC_MISMATCH='' modules...(bad exit status: 2)
        ERROR (dkms apport): binary package for nvidia:  430.30 not found
        Error! Bad return status for module build on kernel: 5.3.0-28-generic (x86_64)
        Consult /var/lib/dkms/nvidia/ 430.30/build/make.log for more information.
        -> error.
        ERROR: Failed to install the kernel module through DKMS. No kernel module was installed;
        please try installing again without DKMS, or check the DKMS logs for more information.
        ERROR: Installation has failed. Please see the file '/var/log/nvidia-installer.log' for details.
        You may find suggestions on fixing installation problems in the README available on the Linux driver download page at www.nvidia.com.
        

Workaround

When installing the NVIDIA vGPU software graphics driver with DKMS enabled, specify the --no-cc-version-check option.

Status

Not a bug.

Ref. #

2836271

5.8. A PCIe bus error occurs in iLO after Tesla M10 installation

Description

When a Tesla M10 GPU is installed in an HPE ProLiant DL380 Gen9 or Gen10 server that is running Citrix Hypervisor 8.0, a PCIe bus error occurs in the Integrated Lights-Out (iLO) remote server management processor. When this error occurs, the server can no longer be shut down, the error message CPU Panic is issued, and a reboot of the server is forced.

This issue is specific to the PLX chip on the Tesla M10 GPU.

Version

This issue affects only the following combination of software and hardware:

• Hypervisor software: Citrix Hypervisor 8.0
• Server hardware: HPE ProLiant DL380 Gen9 or Gen10
• GPU hardware: Tesla M10

Status

Open

Ref. #

200588187

5.9. 9.0, 9.1 Only: VMs fail to boot with failed assertions

Description

In some scenarios with heavy workloads running on multiple VMs configured with NVIDIA vGPUs on a single pysical GPU, additional VMs configured with NVIDIA vGPU on the same GPU fail to boot. The failure of the VM to boot is followed by failed assertions. This issue affects GPUs based on the NVIDIA Volta GPU architecture and later architectures.

When this error occurs, error messages similar to the following examples are logged to the Citrix Hypervisor log file/var/log/messages:

            

            
nvidia-vgpu-mgr[31526]: error: vmiop_log: NVOS status 0x1e
nvidia-vgpu-mgr[31526]: error: vmiop_log: Assertion Failed at 0xb2d3e4d7:96
nvidia-vgpu-mgr[31526]: error: vmiop_log: 12 frames returned by backtrace
nvidia-vgpu-mgr[31526]: error: vmiop_log: /usr/lib64/libnvidia-vgpu.so(_nv003956vgpu+0x18) [0x7f4bb2cfb338]  vmiop_dump_stack
nvidia-vgpu-mgr[31526]: error: vmiop_log: /usr/lib64/libnvidia-vgpu.so(_nv004018vgpu+0xd4) [0x7f4bb2d09ce4]  vmiopd_alloc_pb_channel 
nvidia-vgpu-mgr[31526]: error: vmiop_log: /usr/lib64/libnvidia-vgpu.so(_nv002878vgpu+0x137) [0x7f4bb2d3e4d7] vgpufceInitCopyEngine_GK104
nvidia-vgpu-mgr[31526]: error: vmiop_log: /usr/lib64/libnvidia-vgpu.so(+0x80e27) [0x7f4bb2cd0e27]
nvidia-vgpu-mgr[31526]: error: vmiop_log: /usr/lib64/libnvidia-vgpu.so(+0x816a7) [0x7f4bb2cd16a7]
nvidia-vgpu-mgr[31526]: error: vmiop_log: vgpu() [0x413820]
nvidia-vgpu-mgr[31526]: error: vmiop_log: vgpu() [0x413a8d]
nvidia-vgpu-mgr[31526]: error: vmiop_log: vgpu() [0x40e11f]
nvidia-vgpu-mgr[31526]: error: vmiop_log: vgpu() [0x40bb69]
nvidia-vgpu-mgr[31526]: error: vmiop_log: vgpu() [0x40b51c]
nvidia-vgpu-mgr[31526]: error: vmiop_log: /lib64/libc.so.6(__libc_start_main+0x100) [0x7f4bb2feed20]
nvidia-vgpu-mgr[31526]: error: vmiop_log: vgpu() [0x4033ea]
nvidia-vgpu-mgr[31526]: error: vmiop_log: (0x0): Alloc Channel(Gpfifo) for device failed error: 0x1e
nvidia-vgpu-mgr[31526]: error: vmiop_log: (0x0): Failed to allocate FCE channel
nvidia-vgpu-mgr[31526]: error: vmiop_log: (0x0): init_device_instance failed for inst 0 with error 2 (init frame copy engine)
nvidia-vgpu-mgr[31526]: error: vmiop_log: (0x0): Initialization: init_device_instance failed error 2
nvidia-vgpu-mgr[31526]: error: vmiop_log: display_init failed for inst: 0
nvidia-vgpu-mgr[31526]: error: vmiop_env_log: (0x0): vmiope_process_configuration: plugin registration error
nvidia-vgpu-mgr[31526]: error: vmiop_env_log: (0x0): vmiope_process_configuration failed with 0x1a
kernel: [858113.083773] [nvidia-vgpu-vfio] ace3f3bb-17d8-4587-920e-199b8fed532d: start failed. status: 0x1
        

Status

Resolved in NVIDIA vGPU software 9.2.

Ref. #

2644858

5.10. Migrating a VM configured with NVIDIA vGPU software release 9.2 to a host running any other release fails

Description

If a VM configured with NVIDIA vGPU software 9.2 is migrated to a host running any other release, such as 9.1 or 9.0, the migration fails and the VM crashes.

This issue does not occur if both source and destination host are running NVIDIA vGPU software 9.2.

When the failure occurs, the following errors messages are written to the log files on the destination host:

            

            
Encountered a migration data block of unsupported version. Failing.
Migration Ended
        

Workaround

If you are migrating a VM configured with NVIDIA vGPU software release 9.2, ensure that the destination host is also running NVIDIA vGPU software release 9.2.

Status

Open

Ref. #

200564917

5.11. Migrating a VM configured with NVIDIA vGPU software release 9.1 to a host running release 9.0 fails

Description

If a VM configured with NVIDIA vGPU software release 9.1 is migrated to a host running NVIDIA vGPU software release 9.0, the migration fails and the VM shuts down.

This issue occurs only with the following combination of releases of guest VM graphics driver, vGPU manager on the source host, and vGPU manager on the destination host:

Workaround

            

            
Unexpected migration data block encountered.
        

1. On the host that is running vGPU Manager 9.1, set the registry key RMSetVGPUVersionMax to 0x30001.
2. Start the VM.
3. Confirm that the vGPU version in the log files is 0x30001.
   Copy

   Copied!

               
   
               
   2020-06-12T10:19:05.420Z| vthread-2142280| I125: vmiop_log: vGPU version: 0x30001
           

The VM can now be migrated.

Status

Not a bug

Ref. #

200533827

5.12. 9.0, 9.1 Only: ECC memory with NVIDIA vGPU is not supported on Tesla M60 and Tesla M6

Description

Error-correcting code (ECC) memory with NVIDIA vGPU is not supported on Tesla M60 and Tesla M6 GPUs. The effect of starting NVIDIA vGPU when it is configured on a Tesla M60 or Tesla M6 GPU on which ECC memory is enabled depends on your NVIDIA vGPU software release.

• 9.0 only: The hypervisor host fails.
• 9.1 only: The VM fails to start.

Workaround

Ensure that ECC memory is disabled on Tesla M60 and Tesla M6 GPUs. For more information, see 9.0, 9.1 Only: Virtual GPU fails to start if ECC is enabled.

Status

Resolved in NVIDIA vGPU software 9.2

5.13. 9.0, 9.1 Only: Virtual GPU fails to start if ECC is enabled

Description

Tesla M60, Tesla M6, and GPUs based on the Pascal GPU architecture, for example Tesla P100 or Tesla P4, support error correcting code (ECC) memory for improved data integrity. Tesla M60 and M6 GPUs in graphics mode are supplied with ECC memory disabled by default, but it may subsequently be enabled using nvidia-smi. GPUs based on the Pascal GPU architecture are supplied with ECC memory enabled. NVIDIA vGPU does not support ECC memory with the following GPUs:

• Tesla M60 GPUs
• Tesla M6 GPUs

If ECC memory is enabled and your GPU does not support ECC, NVIDIA vGPU fails to start. Citrix XenCenter displays the following error message:

            

            
An emulator required to run this VM failed to start
        

The following error is logged in the Citrix Hypervisor host’s /var/log/messages log file:

            

            
vmiop_log: error: Initialization: VGX not supported with ECC Enabled.
        

Workaround

If you are using Tesla M60 or Tesla M6 GPUs, ensure that ECC is disabled on all GPUs.

Before you begin, ensure that NVIDIA Virtual GPU Manager is installed on your hypervisor.

1. Use nvidia-smi to list the status of all GPUs, and check for ECC noted as enabled on GPUs.
   Copy

   Copied!

               
   
               
   # nvidia-smi -q
   
   ==============NVSMI LOG==============
   
   Timestamp                           : Tue Dec 19 18:36:45 2017
   Driver Version                      : 384.99
   
   Attached GPUs                       : 1
   GPU 0000:02:00.0
   
   [...]
   
       Ecc Mode
           Current                     : Enabled
           Pending                     : Enabled
   
   [...]
           

2. Change the ECC status to off on each GPU for which ECC is enabled.
   • If you want to change the ECC status to off for all GPUs on your host machine, run this command:
     Copy

     Copied!

                 
     
                 
     # nvidia-smi -e 0
             

   • If you want to change the ECC status to off for a specific GPU, run this command:
     Copy

     Copied!

                 
     
                 
     # nvidia-smi -i id -e 0
             

     id is the index of the GPU as reported by nvidia-smi.

     This example disables ECC for the GPU with index 0000:02:00.0.

     Copy

     Copied!

                 
     
                 
     # nvidia-smi -i 0000:02:00.0 -e 0
             

3. Reboot the host.
   Copy

   Copied!

               
   
               
   # shutdown –r now
           

4. Confirm that ECC is now disabled for the GPU.
   Copy

   Copied!

               
   
               
   # nvidia-smi -q
   
   ==============NVSMI LOG==============
   
   Timestamp                           : Tue Dec 19 18:37:53 2017
   Driver Version                      : 384.99
   
   Attached GPUs                       : 1
   GPU 0000:02:00.0
   [...]
   
       Ecc Mode
           Current                     : Disabled
           Pending                     : Disabled
   
   [...]
           

If you later need to enable ECC on your GPUs, run one of the following commands:

• If you want to change the ECC status to on for all GPUs on your host machine, run this command:
  Copy

  Copied!

              
  
              
  # nvidia-smi -e 1
          

• If you want to change the ECC status to on for a specific GPU, run this command:
  Copy

  Copied!

              
  
              
  # nvidia-smi -i id -e 1
          

  id is the index of the GPU as reported by nvidia-smi.

  This example enables ECC for the GPU with index 0000:02:00.0.

  Copy

  Copied!

              
  
              
  # nvidia-smi -i 0000:02:00.0 -e 1
          

After changing the ECC status to on, reboot the host.

Status

Resolved in NVIDIA vGPU software 9.2

5.14. RAPIDS cuDF merge fails on NVIDIA vGPU

Description

The merge function of the RAPIDS cuDF GPU data frame library fails on NVIDIA vGPU. This function fails because RAPIDS uses the Unified Memory feature of CUDA, which NVIDIA vGPU does not support.

Status

Open

Ref. #

2642134

5.15. 9.0 only: Users' view sessions may become corrupted after migration

Description

When a VM configured with vGPU under heavy load is migrated to another host, users' view sessions may become corrupted after the migration.

Workaround

Restart the VM.

Status

Resolved in NVIDIA vGPU software 9.1

Ref. #

200434909

5.16. Migration of VMs configured with vGPU stops before the migration is complete

Description

When a VM configured with vGPU is migrated to another host, the migration stops before it is complete. After the migration stops, the VM is no longer accessible.

This issue occurs if the ECC memory configuration (enabled or disabled) on the source and destination hosts are different. The ECC memory configuration on both the source and destination hosts must be identical.

Workaround

Reboot the hypervisor host to recover the VM. Before attempting to migrate the VM again, ensure that the ECC memory configuration on both the source and destination hosts are identical.

Status

Not an NVIDIA bug

Ref. #

200520027

5.17. 9.0 only: Incorrect ECC error counts are reported for vGPUs on some GPUs

Description

Incorrect ECC error counts are reported for vGPUs on some GPUs when the command nvidia-smi -q is run from a guest VM.

This issue affects only vGPUs that reside on physical GPUs based on the NVIDIA Volta GPU architecture. For vGPUs on GPUs based on other architectures, the ECC error count is correct.

Status

Resolved in NVIDIA vGPU software 9.1

Ref. #

200525006

5.18. ECC memory settings for a vGPU cannot be changed by using NVIDIA X Server Settings

Description

The ECC memory settings for a vGPU cannot be changed from a Linux guest VM by using NVIDIA X Server Settings. After the ECC memory state has been changed on the ECC Settings page and the VM has been rebooted, the ECC memory state remains unchanged.

Workaround

Use the nvidia-smi command in the guest VM to enable or disable ECC memory for the vGPU as explained in Virtual GPU Software User Guide.

If the ECC memory state remains unchanged even after you use the nvidia-smi command to change it, use the workaround in Changes to ECC memory settings for a Linux vGPU VM by nvidia-smi might be ignored.

Status

Open

Ref. #

200523086

5.19. Changes to ECC memory settings for a Linux vGPU VM by nvidia-smi might be ignored

Description

After the ECC memory state for a Linux vGPU VM has been changed by using the nvidia-smi command and the VM has been rebooted, the ECC memory state might remain unchanged.

This issue occurs when multiple NVIDIA configuration files in the system cause the kernel module option for setting the ECC memory state RMGuestECCState in /etc/modprobe.d/nvidia.conf to be ignored.

When the nvidia-smi command is used to enable ECC memory, the file /etc/modprobe.d/nvidia.conf is created or updated to set the kernel module option RMGuestECCState. Another configuration file in /etc/modprobe.d/ that contains the keyword NVreg_RegistryDwordsPerDevice might cause the kernel module option RMGuestECCState to be ignored.

Workaround

This workaround requires administrator privileges.

1. Move the entry containing the keyword NVreg_RegistryDwordsPerDevice from the other configuration file to /etc/modprobe.d/nvidia.conf.
2. Reboot the VM.

Status

Open

Ref. #

200505777

5.20. 9.0 only: VM crashes after the volatile ECC error count is reset

Description

After the command nvidia-smi -p 0 is run from a guest VM to reset the volatile ECC error count, the VM crashes.

This issue does not occur if the EEC state in the VM is set to off.

Status

Resolved in NVIDIA vGPU software 9.1

Ref. #

200526633

5.21. 9.0 only: On Linux VMs, the license directory is not deleted when the guest driver is uninstalled

Description

On Linux guest VMs, the license directory /etc/nvidia/license is not deleted when the NVIDIA vGPU software graphics driver is uninstalled.

The following error message is written to the nvidia-uninstaller log file:

            

            
Failed to delete the directory '/etc/nvidia' (Directory not empty).
        

Workaround

As root, remove the /etc/nvidia/license directory after the NVIDIA vGPU software graphics driver is uninstalled.

Status

Resolved in NVIDIA vGPU software 9.1

Ref. #

200524555

5.22. Incorrect GPU type shown for Quadro RTX 8000 GPUs in Citrix XenCenter

Description

On the GPU tab in Citrix XenCenter, Quadro RTX 8000 GPUs are incorrectly shown as [QUADRO RTX 6000].

However, the virtual GPU types for a Quadro RTX 8000 GPU are listed correctly.

NVIDIA vGPU software does not support systems with a mixture of GPU types. Therefore, you can assume that any GPU in a system that you know to contain Quadro RTX 8000 GPUs that is shown as [QUADRO RTX 6000] is, in fact, a Quadro RTX 8000 GPU.

Status

Not an NVIDIA bug

Ref. #

200492607

5.23. NVIDIA Notification Icon prevents log off of Citrix Published Application user sessions

Description

By default on Windows Server operating systems, the NVIDIA Notification Icon application is started with every Citrix Published Application user session. This application might prevent the Citrix Published Application user session from being logged off even after the user has quit all other applications.

Resolution

Disable the NVIDIA Notification Icon application for Citrix Published Application user sessions as explained in Virtual GPU Software User Guide.

Status

Resolved by the provision of Windows registry keys for disabling the NVIDIA Notification Icon application for Citrix Published Application user sessions.

Ref. #

2206368

5.24. Vulkan applications crash in Windows 7 guest VMs configured with NVIDIA vGPU

Description

In Windows 7 guest VMs configured with NVIDIA vGPU, applications developed with Vulkan APIs crash or throw errors when they are launched. Vulkan APIs require sparse texture support, but in Windows 7 guest VMs configured with NVIDIA vGPU, sparse textures are not enabled.

In Windows 10 guest VMs configured with NVIDIA vGPU, sparse textures are enabled and applications developed with Vulkan APIs run correctly in these VMs.

Status

Open

Ref. #

200381348

5.25. Host core CPU utilization is higher than expected for moderate workloads

Description

When GPU performance is being monitored, host core CPU utilization is higher than expected for moderate workloads. For example, host CPU utilization when only a small number of VMs are running is as high as when several times as many VMs are running.

Workaround

Disable monitoring of the following GPU performance statistics:

• vGPU engine usage by applications across multiple vGPUs
• Encoder session statistics
• Frame buffer capture (FBC) session statistics
• Statistics gathered by performance counters in guest VMs

Status

Open

Ref. #

2414897

5.26. Frame capture while the interactive logon message is displayed returns blank screen

Description

Because of a known limitation with NvFBC, a frame capture while the interactive logon message is displayed returns a blank screen.

An NvFBC session can capture screen updates that occur after the session is created. Before the logon message appears, there is no screen update after the message is shown and, therefore, a black screen is returned instead. If the NvFBC session is created after this update has occurred, NvFBC cannot get a frame to capture.

Workaround

See Black Screen at Logon with Nvidia HDX 3D Pro enabled in the Citrix knowledge base.

Status

Not a bug

Ref. #

2115733

5.27. RDS sessions do not use the GPU with some Microsoft Windows Server releases

Description

When some releases of Windows Server are used as a guest OS, Remote Desktop Services (RDS) sessions do not use the GPU. With these releases, the RDS sessions by default use the Microsoft Basic Render Driver instead of the GPU. This default setting enables 2D DirectX applications such as Microsoft Office to use software rendering, which can be more efficient than using the GPU for rendering. However, as a result, 3D applications that use DirectX are prevented from using the GPU.

Version

• Windows Server 2016
• Windows Server 2012

Solution

Change the local computer policy to use the hardware graphics adapter for all RDS sessions.

1. Choose Local Computer Policy > Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Remote Session Environment.

2. Set the Use the hardware default graphics adapter for all Remote Desktop Services sessions option.

5.28. Even when the scheduling policy is equal share, unequal GPU utilization is reported

Description

When the scheduling policy is equal share, unequal GPU engine utilization can be reported for the vGPUs on the same physical GPU.

For example, GPU engine usage for three P40-8Q vGPUs on a Tesla P40 GPU might be reported as follows:

            

            
[root@localhost:~] nvidia-smi vgpu
Wed Jun 27 10:33:18 2018
+-----------------------------------------------------------------------------+
| NVIDIA-SMI 390.59                 Driver Version: 390.59                    |
|-------------------------------+--------------------------------+------------+
| GPU  Name                     | Bus-Id                         | GPU-Util   |
|      vGPU ID    Name          | VM ID    VM Name               | vGPU-Util  |
|===============================+================================+============|
|   0  Tesla P40                | 00000000:81:00.0               |  52%       |
|      2122661    GRID P40-8Q   | 2122682  centos7.4-xmpl-211... |     19%    |
|      2122663    GRID P40-8Q   | 2122692  centos7.4-xmpl-211... |      0%    |
|      2122659    GRID P40-8Q   | 2122664  centos7.4-xmpl-211... |     25%    |
+-------------------------------+--------------------------------+------------+
|   1  Tesla P40                | 00000000:85:00.0               |  58%       |
|      2122662    GRID P40-8Q   | 2122689  centos7.4-xmpl-211... |      0%    |
|      2122658 GRID P40-8Q | 2122667 centos7.4-xmpl-211... | 59%    |
|      2122660    GRID P40-8Q   | 2122670  centos7.4-xmpl-211... |      0%    |
+-------------------------------+--------------------------------+------------+
        

The vGPU utilization of the vGPU 2122658 is reported as 59%. However, the expected vGPU utilization should not exceed 33%.

This behavior is a result of the mechanism that is used to measure GPU engine utilization.

Status

Open

Ref. #

2175888

5.29. When the scheduling policy is fixed share, GPU utilization is reported as higher than expected

Description

When the scheduling policy is fixed share, GPU engine utilization can be reported as higher than expected for a vGPU.

For example, GPU engine usage for six P40-4Q vGPUs on a Tesla P40 GPU might be reported as follows:

            

            
[root@localhost:~] nvidia-smi vgpu
Mon Aug 20 10:33:18 2018
+-----------------------------------------------------------------------------+
| NVIDIA-SMI 390.42                 Driver Version: 390.42                    |
|-------------------------------+--------------------------------+------------+
| GPU  Name                     | Bus-Id                         | GPU-Util   |
|      vGPU ID    Name          | VM ID    VM Name               | vGPU-Util  |
|===============================+================================+============|
|   0  Tesla P40                | 00000000:81:00.0               |  99%       |
|      85109 GRID P40-4Q | 85110 win7-xmpl-146048-1 | 32%    |
|      87195 GRID P40-4Q | 87196 win7-xmpl-146048-2 | 39%    |
|      88095 GRID P40-4Q | 88096 win7-xmpl-146048-3 | 26%    |
|      89170      GRID P40-4Q   | 89171    win7-xmpl-146048-4    |      0%    |
|      90475      GRID P40-4Q   | 90476    win7-xmpl-146048-5    |      0%    |
|      93363      GRID P40-4Q   | 93364    win7-xmpl-146048-6    |      0%    |
+-------------------------------+--------------------------------+------------+
|   1  Tesla P40                | 00000000:85:00.0               |   0%       |
+-------------------------------+--------------------------------+------------+
        

The vGPU utilization of vGPU 85109 is reported as 32%. For vGPU 87195, vGPU utilization is reported as 39%. And for 88095, it is reported as 26%. However, the expected vGPU utilization of any vGPU should not exceed approximately 16.7%.

This behavior is a result of the mechanism that is used to measure GPU engine utilization.

Status

Open

Ref. #

2227591

5.30. nvidia-smi reports that vGPU migration is supported on all hypervisors

Description

The command nvidia-smi vgpu -m shows that vGPU migration is supported on all hypervisors, even hypervisors or hypervisor versions that do not support vGPU migration.

Status

Closed

Ref. #

200407230

5.31. NVIDIA Control Panel Crashes in a VM connected to two 4K displays

Description

When NVIDIA Control Panel is started in a VM connected through a pass-through GPU to two 4K displays, a Citrix HDX 3D Pro Warning pop-up window opens containing the following error message:

            

            
Full screen applications are not supported on Citrix HDX 3D Pro. Press Ok to exit
        

NVIDIA Control Panel then crashes.

After the VM is rebooted, NVIDIA Control Panel is available again.

Version

Citrix Virtual Apps and Desktops 7.16

Status

Not an NVIDIA bug

Ref. #

200393766

5.32. vGPU guest VM driver not properly loaded on servers with more than 512 GB or 1 TB or more of system memory

Description

If PV IOMMU is enabled, support for vGPU is limited to servers with a maximum of 512 GB of system memory. On servers with more than 512 GB of system memory and PV IOMMU enabled, the guest VM driver is not properly loaded. Device Manager marks the vGPU with a yellow exclamation point.

If PV IOMMU is disabled, support for vGPU is limited to servers with less than 1 TB of system memory. This limitation applies only to systems with supported GPUs based on the Maxwell architecture: Tesla M6, Tesla M10, and Tesla M60. On servers with 1 TB or more of system memory, VMs configured with vGPU fail to power on. However, support for GPU pass through is not affected by this limitation.

Resolution

1. If PV IOMMU is enabled, disable it.

   Copy

   Copied!

               
   
               
   [root@xenserver ~]# /opt/xensource/libexec/xen-cmdline --set-xen iommu=dom0-passthrough
           

2. If the server has 1 TB or more of system memory, limit the amount of system memory on the server to 1 TB minus 16 GB.

   If the server has less than 1 TB or more of system memory, omit this step.

3. Reboot the server.

Status

Not an NVIDIA bug

Ref. #

1799582

5.33. Luxmark causes a segmentation fault on an unlicensed Linux client

Description

If the Luxmark application is run on a Linux guest VM configured with NVIDIA vGPU that is booted without acquiring a license, a segmentation fault occurs and the application core dumps. The fault occurs when the application cannot allocate a CUDA object on NVIDIA vGPUs where CUDA is disabled. On NVIDIA vGPUs that can support CUDA, CUDA is disabled in unlicensed mode.

Status

Not an NVIDIA bug.

Ref. #

200330956

5.34. Resolution is not updated after a VM acquires a license and is restarted

Description

In a Red Enterprise Linux 7.3 guest VM, an increase in resolution from 1024×768 to 2560×1600 is not applied after a license is acquired and the gridd service is restarted. This issue occurs if the multimonitor parameter is added to the xorg.conf file.

Version

Red Enterprise Linux 7.3

Status

Open

Ref. #

200275925

5.35. A segmentation fault in DBus code causes nvidia-gridd to exit on Red Hat Enterprise Linux and CentOS

Description

On Red Hat Enterprise Linux 6.8 and 6.9, and CentOS 6.8 and 6.9, a segmentation fault in DBus code causes the nvidia-gridd service to exit.

The nvidia-gridd service uses DBus for communication with NVIDIA X Server Settings to display licensing information through the Manage License page. Disabling the GUI for licensing resolves this issue.

To prevent this issue, the GUI for licensing is disabled by default. You might encounter this issue if you have enabled the GUI for licensing and are using Red Hat Enterprise Linux 6.8 or 6.9, or CentOS 6.8 and 6.9.

Version

Red Hat Enterprise Linux 6.8 and 6.9

CentOS 6.8 and 6.9

Status

Open

Ref. #

• 200358191
• 200319854
• 1895945

5.36. No Manage License option available in NVIDIA X Server Settings by default

Description

By default, the Manage License option is not available in NVIDIA X Server Settings. This option is missing because the GUI for licensing on Linux is disabled by default to work around the issue that is described in A segmentation fault in DBus code causes nvidia-gridd to exit on Red Hat Enterprise Linux and CentOS.

Workaround

This workaround requires sudo privileges.

If you are licensing a physical GPU for vCS, you must use the configuration file /etc/nvidia/gridd.conf.

1. If NVIDIA X Server Settings is running, shut it down.

2. If the /etc/nvidia/gridd.conf file does not already exist, create it by copying the supplied template file /etc/nvidia/gridd.conf.template.

3. As root, edit the /etc/nvidia/gridd.conf file to set the EnableUI option to TRUE.

4. Start the nvidia-gridd service.

   Copy

   Copied!

               
   
               
   # sudo service nvidia-gridd start
           

When NVIDIA X Server Settings is restarted, the Manage License option is now available.

Status

Open

5.37. Licenses remain checked out when VMs are forcibly powered off

Description

NVIDIA vGPU software licenses remain checked out on the license server when non-persistent VMs are forcibly powered off.

The NVIDIA service running in a VM returns checked out licenses when the VM is shut down. In environments where non-persistent licensed VMs are not cleanly shut down, licenses on the license server can become exhausted. For example, this issue can occur in automated test environments where VMs are frequently changing and are not guaranteed to be cleanly shut down. The licenses from such VMs remain checked out against their MAC address for seven days before they time out and become available to other VMs.

Resolution

If VMs are routinely being powered off without clean shutdown in your environment, you can avoid this issue by shortening the license borrow period. To shorten the license borrow period, set the LicenseInterval configuration setting in your VM image. For details, refer to Virtual GPU Client Licensing User Guide.

Status

Closed

Ref. #

1694975

5.38. Memory exhaustion can occur with vGPU profiles that have 512 Mbytes or less of frame buffer

Description

Memory exhaustion can occur with vGPU profiles that have 512 Mbytes or less of frame buffer.

This issue typically occurs in the following situations:

• Full screen 1080p video content is playing in a browser. In this situation, the session hangs and session reconnection fails.
• Multiple display heads are used with Citrix Virtual Apps and Desktops or VMware Horizon on a Windows 10 guest VM.
• Higher resolution monitors are used.
• Applications that are frame-buffer intensive are used.
• NVENC is in use.

To reduce the possibility of memory exhaustion, NVENC is disabled on profiles that have 512 Mbytes or less of frame buffer.

When memory exhaustion occurs, the NVIDIA host driver reports Xid error 31 and Xid error 43 in the Citrix Hypervisor/var/log/messages file.

The following vGPU profiles have 512 Mbytes or less of frame buffer:

• Tesla M6-0B, M6-0Q
• Tesla M10-0B, M10-0Q
• Tesla M60-0B, M60-0Q

The root cause is a known issue associated with changes to the way that recent Microsoft operating systems handle and allow access to overprovisioning messages and errors. If your systems are provisioned with enough frame buffer to support your use cases, you should not encounter these issues.

Workaround

• Use an appropriately sized vGPU to ensure that the frame buffer supplied to a VM through the vGPU is adequate for your workloads.
• Monitor your frame buffer usage.
• If you are using Windows 10, consider these workarounds and solutions:

  • Use a profile that has 1 Gbyte of frame buffer.

  • Optimize your Windows 10 resource usage.

    To obtain information about best practices for improved user experience using Windows 10 in virtual environments, complete the NVIDIA GRID vGPU Profile Sizing Guide for Windows 10 download request form.

    For more information, see also Windows 10 Optimization for XenDesktop on the Citrix blog.

Status

Open

Ref. #

• 200130864
• 1803861

5.39. VM bug checks after the guest VM driver for Windows 10 RS2 is installed

Description

When the VM is rebooted after the guest VM driver for Windows 10 RS2 is installed, the VM bug checks. When Windows boots, it selects one of the standard supported video modes. If Windows is booted directly with a display that is driven by an NVIDIA driver, for example a vGPU on Citrix Hypervisor, a blue screen crash occurs.

This issue occurs when the screen resolution is switched from VGA mode to a resolution that is higher than 1920×1200.

Fix

Download and install Microsoft Windows Update KB4020102 from the Microsoft Update Catalog.

Workaround

If you have applied the fix, ignore this workaround.

Otherwise, you can work around this issue until you are able to apply the fix by not using resolutions higher than 1920×1200.

1. Choose a GPU profile in Citrix XenCenter that does not allow resolutions higher than 1920×1200.
2. Before rebooting the VM, set the display resolution to 1920×1200 or lower.

Status

Not an NVIDIA bug

Ref. #

200310861

5.40. On Citrix Hypervisor 7.0, VMs unexpectedly reboot and Citrix Hypervisor crashes or freezes

Description

On Citrix Hypervisor 7.0, VMs to which a vGPU is attached unexpectedly reboot and Citrix Hypervisor crashes or freezes.

The event log in the Citrix Hypervisor/var/log/crash/xen.log file lists the following errors:

• A fatal bus error on a component at the slot where the GPU card is installed
• A fatal error on a component at bus 0, device 2, function 0

This issue occurs when page-modification logging (PML) is enabled on Intel Broadwell CPUs running Citrix Hypervisor 7.0. Citrix is aware of this issue and is working on a permanent fix.

Workaround

Disable page-modification logging (PML) as explained in XenServer 7 host crash while starting multiple virtual machines in the Citrix Support Knowledge Center.

Status

Not an NVIDIA bug

Ref. #

1853248

5.41. With no NVIDIA driver installed, Citrix Hypervisor misidentifies Tesla M10 cards

Description

An erroneous entry in the pci.ids database causes Citrix Hypervisor to identify Tesla M10 cards as GRID M40 when no NVIDIA driver is installed.

Version

Citrix Hypervisor 6.5 and 7.0

Workaround

None

Status

Not an NVIDIA bug

Ref. #

NVIDIA-420/1792341

5.42. GNOME Display Manager (GDM) fails to start on Red Hat Enterprise Linux 7.2 and CentOS 7.0

Description

GDM fails to start on Red Hat Enterprise Linux 7.2 and CentOS 7.0 with the following error:

            

            
Oh no! Something has gone wrong!
        

Workaround

Permanently enable permissive mode for Security Enhanced Linux (SELinux).

1. As root, edit the /etc/selinux/config file to set SELINUX to permissive.
   Copy

   Copied!

               
   
               
   SELINUX=permissive
           

2. Reboot the system.
   Copy

   Copied!

               
   
               
   ~]# reboot
           

For more information, see Permissive Mode in Red Hat Enterprise Linux 7 SELinux User's and Administrator's Guide.

Status

Not an NVIDIA bug

Ref. #

200167868

5.43. Video goes blank when run in loop in Windows Media Player

Description

When connected to a vGPU-enabled VM using Citrix Virtual Apps and Desktops, a video played back in looping mode on Windows Media Player goes blank or freezes after a few iterations.

Workaround

None

Status

Not an NVIDIA bug

Ref. #

1306623

5.44. Local VGA console is momentarily unblanked when Citrix Virtual Apps and Desktops changes resolution of the VM desktop

Description

When Citrix Virtual Apps and Desktops establishes a remote connection to a VM using vGPU, the VM’s local VGA console display in XenCenter is blanked (assuming the VM local console has not been disabled by setting platform:vgpu_extra_args="disable_vnc=1"). If the Citrix Virtual Apps and Desktops session changes resolution of the VM’s desktop, the local VGA console momentarily unblanks, allowing a XenCenter user to briefly view the desktop.

Workaround

Disable the VM’s local VGA console

            

            
xe vm-param-set uuid=vm-uuid platform:vgpu_extra_args="disable_vnc=1"
        

Status

Open

Ref. #

NVIDIA-145/1375164

5.45. VM bugchecks on shutdown/restart when Citrix Virtual Apps and Desktops is installed and NVIDIA driver is uninstalled or upgraded.

Description

If the Citrix Virtual Apps and Desktops agent is installed in a VM before any NVIDIA GPU driver is installed, the VM will bugcheck (bluescreen) when the NVIDIA driver is subsequently upgraded or uninstalled. The bugcheck code is 0x7E, SYSTEM_THREAD_EXCEPTION_NOT_HANDLED.

Workaround

Use one of the following workarounds:

• Do a force shutdown of the VM and restart it.
• Install the NVIDIA driver in guest VMs before installing Citrix Virtual Apps and Desktops.

Status

Open

Ref. #

NVIDIA-295/200018125

5.46. Application frame rate may drop when running Citrix Virtual Apps and Desktops at 2560×1600 resolution.

Description

An application’s rendering frame rate may drop when running Citrix Virtual Apps and Desktops at 2560×1600 resolution, relative to the frame rate obtained at lower resolutions.

Fix

Using the Windows regedit utility within the VM, open the HKLM\SOFTWARE\Citrix\Graphics registry key and create a new DWORD value, EncodeSpeed, with a value of 2. Reboot the VM. This setting may improve the delivered frame rate at the expense of a reduction in image quality.

Status

Open

Ref. #

NVIDIA-190/1416336

5.47. Windows VM BSOD

Description

Windows VM bugchecks on Citrix Hypervisor when running a large number of vGPU based VMs.

The Citrix Hypervisor/var/log/messages file contains these error messages:

            

            
NVRM: Xid (PCI:0000:08:00): 31, Ch 0000001e, engmask 00000111, intr 10000000
NVRM: Xid (PCI:0000:08:00): 31, Ch 00000016, engmask 00000111, intr 10000000
...
vmiop_log: error: Assertion Failed at 0xb5b898d8:4184
vmiop_log: error: 8 frames returned by backtrace
vmiop_log: error: /usr/lib/libnvidia-vgx.so(_nv000793vgx+0x69d) [0xb5b8064d]
vmiop_log: error: /usr/lib/libnvidia-vgx.so(_nv000479vgx+0x118) [0xb5b898d8]
vmiop_log: error: /usr/lib/libnvidia-vgx.so(_nv000782vgx+0x59) [0xb5b85f49]
vmiop_log: error: /usr/lib/libnvidia-vgx.so(_nv000347vgx+0x3db) [0xb5b932db]
vmiop_log: error: /usr/lib/libnvidia-vgx.so [0xb5b78e4a]
vmiop_log: error: /usr/lib/xen/bin/vgpu [0x80554be]
vmiop_log: error: /lib/libpthread.so.0 [0xb7612912]
vmiop_log: error: /lib/libc.so.6(clone+0x5e) [0xb76fc5ee]
vmiop_log: error: failed to initialize guest PTE entries
vmiop_log: error: failed to fill up guest PTE entries 3
vmiop_log: error: VGPU message 27 failed, result code: 0xff000003
vmiop_log: error:         0xc1d00001, 0xff010000, 0x1a77ba000, 0x0, 0x1, 
vmiop_log: error:         0x1, 0x1000, 0x10202, 0xc1d00001, 0xff010000, 
vmiop_log: error:         0xcaf00004, 0x0
vmiop_log: error: Timeout occurred, reset initiated.
        

Version

Citrix Hypervisor 6.2

Fix

Ensure that you are running the latest OEM firmware for your NVIDIA vGPU software boards.

Status

Closed

Ref. #

NVIDIA-327/1632120

5.48. Windows VM BSOD when upgrading NVIDIA drivers over a Citrix Virtual Apps and Desktops session

Description

Windows VM bugchecks when NVIDIA guest drivers are upgraded over a Citrix Virtual Apps and Desktops session.

If the VM is restarted after the bugcheck, the upgraded driver loads correctly and full functionality is available.

Fix

Upgrade Citrix Virtual Apps and Desktops to 7.6 Feature Pack 3

Status

Closed

Ref. #

NVIDIA-370/200130780

5.49. XenCenter does not allow vGPUs to be selected as a GPU type for Linux VMs

Description

When creating a new Linux VM or editing the properties of an existing Linux VM, XenCenter does not allow vGPUs to be selected as a GPU type.

vGPU on Linux VMs is supported as a technical preview on Citrix Hypervisor 6.5, and does include XenCenter integration.

Version

Affects the XenCenter integration with Citrix Hypervisor 6.5 only.

Resolved in the XenCenter integration with Citrix Hypervisor 7.0.

Workaround

Refer to XenServer vGPU Management in Virtual GPU Software User Guide for how to configure vGPU by using the xe CLI.

Status

Closed

Ref. #

NVIDIA-360

5.50. If X server is killed on a RHEL7 VM running vGPU, XenCenter console may not automatically switch to text console

Description

If X server is killed on a RHEL7 VM running vGPU, XenCenter console may display a corrupted image and fail to switchover to text console.

The failure to switchover to text console is due to a bug in RHEL7, which causes X server to not start correctly under certain configurations.

Workaround

Use CTRL+ALT+F1, F2, or F3 to switch between Linux terminals.

Status

Closed

Ref. #

NVIDIA-350/200123378

5.51. Citrix Virtual Apps and Desktops shows only a black screen when connected to a vGPU VM

Description

Citrix Virtual Apps and Desktops sometimes displays only a black screen when it is connected to an NVIDIA vGPU VM. The probable cause is that the display that is connected to the NVIDIA vGPU is entering a lower power state.

Fix

Disable all display-related power management settings.

For detailed instructions, visit Microsoft power plans frequently asked questions and from the list, select your OS version.

Status

Not an NVIDIA bug

Ref. #

1719877

Notice

This document is provided for information purposes only and shall not be regarded as a warranty of a certain functionality, condition, or quality of a product. NVIDIA Corporation (“NVIDIA”) makes no representations or warranties, expressed or implied, as to the accuracy or completeness of the information contained in this document and assumes no responsibility for any errors contained herein. NVIDIA shall have no liability for the consequences or use of such information or for any infringement of patents or other rights of third parties that may result from its use. This document is not a commitment to develop, release, or deliver any Material (defined below), code, or functionality.

NVIDIA reserves the right to make corrections, modifications, enhancements, improvements, and any other changes to this document, at any time without notice.

Customer should obtain the latest relevant information before placing orders and should verify that such information is current and complete.

NVIDIA products are sold subject to the NVIDIA standard terms and conditions of sale supplied at the time of order acknowledgement, unless otherwise agreed in an individual sales agreement signed by authorized representatives of NVIDIA and customer (“Terms of Sale”). NVIDIA hereby expressly objects to applying any customer general terms and conditions with regards to the purchase of the NVIDIA product referenced in this document. No contractual obligations are formed either directly or indirectly by this document.

NVIDIA products are not designed, authorized, or warranted to be suitable for use in medical, military, aircraft, space, or life support equipment, nor in applications where failure or malfunction of the NVIDIA product can reasonably be expected to result in personal injury, death, or property or environmental damage. NVIDIA accepts no liability for inclusion and/or use of NVIDIA products in such equipment or applications and therefore such inclusion and/or use is at customer’s own risk.

NVIDIA makes no representation or warranty that products based on this document will be suitable for any specified use. Testing of all parameters of each product is not necessarily performed by NVIDIA. It is customer’s sole responsibility to evaluate and determine the applicability of any information contained in this document, ensure the product is suitable and fit for the application planned by customer, and perform the necessary testing for the application in order to avoid a default of the application or the product. Weaknesses in customer’s product designs may affect the quality and reliability of the NVIDIA product and may result in additional or different conditions and/or requirements beyond those contained in this document. NVIDIA accepts no liability related to any default, damage, costs, or problem which may be based on or attributable to: (i) the use of the NVIDIA product in any manner that is contrary to this document or (ii) customer product designs.

No license, either expressed or implied, is granted under any NVIDIA patent right, copyright, or other NVIDIA intellectual property right under this document. Information published by NVIDIA regarding third-party products or services does not constitute a license from NVIDIA to use such products or services or a warranty or endorsement thereof. Use of such information may require a license from a third party under the patents or other intellectual property rights of the third party, or a license from NVIDIA under the patents or other intellectual property rights of NVIDIA.

Reproduction of information in this document is permissible only if approved in advance by NVIDIA in writing, reproduced without alteration and in full compliance with all applicable export laws and regulations, and accompanied by all associated conditions, limitations, and notices.

THIS DOCUMENT AND ALL NVIDIA DESIGN SPECIFICATIONS, REFERENCE BOARDS, FILES, DRAWINGS, DIAGNOSTICS, LISTS, AND OTHER DOCUMENTS (TOGETHER AND SEPARATELY, “MATERIALS”) ARE BEING PROVIDED “AS IS.” NVIDIA MAKES NO WARRANTIES, EXPRESSED, IMPLIED, STATUTORY, OR OTHERWISE WITH RESPECT TO THE MATERIALS, AND EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF NONINFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL NVIDIA BE LIABLE FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF ANY USE OF THIS DOCUMENT, EVEN IF NVIDIA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Notwithstanding any damages that customer might incur for any reason whatsoever, NVIDIA’s aggregate and cumulative liability towards customer for the products described herein shall be limited in accordance with the Terms of Sale for the product.

VESA DisplayPort

DisplayPort and DisplayPort Compliance Logo, DisplayPort Compliance Logo for Dual-mode Sources, and DisplayPort Compliance Logo for Active Cables are trademarks owned by the Video Electronics Standards Association in the United States and other countries.

HDMI

HDMI, the HDMI logo, and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC.

OpenCL

OpenCL is a trademark of Apple Inc. used under license to the Khronos Group Inc.

Trademarks

NVIDIA, the NVIDIA logo, NVIDIA GRID, NVIDIA GRID vGPU, NVIDIA Maxwell, NVIDIA Pascal, NVIDIA Turing, NVIDIA Volta, Quadro, and Tesla are trademarks or registered trademarks of NVIDIA Corporation in the U.S. and other countries. Other company and product names may be trademarks of the respective companies with which they are associated.