You may be able to easily resolve the issues described in this section. If a problem persists and you are unable to resolve it yourself, please contact your Mellanox representative or Mellanox Support at support@mellanox.com.
General Related Issues
Issue | Cause | Solution |
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The system panics when it is booted with a failed adapter installed | Malfunction hardware component |
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Mellanox adapter is not identified as a PCI device | PCI slot or adapter PCI connector dysfunctionality |
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Mellanox adapters are not installed in the system | Misidentification of the Mellanox adapter installed | Run the command below to identify the Mellanox adapter installed lspci | grep Mellanox' |
Ethernet Related Issues
Issue | Cause | Solution |
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No link | Mis-configuration of the switch port or using a cable not supporting link rate |
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No link with break-out cable | Misuse of the break-out cable or misconfiguration of the switch's split ports |
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Physical link fails to negotiate to maximum supported rate | The adapter is running an outdated firmware | Install the latest firmware on the adapter |
Physical link fails to come up | The cable is not connected to the port or the port on the other end of the cable is disabled | Ensure that the cable is connected on both ends or use a known working cable |
Installation Related Issues
Issue | Cause | Solution |
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Driver installation fails. | The install script may fail for the following reasons:
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