Troubleshooting
This document is preliminary and subject to change.
Problem Indicator | Symptoms | Cause and Solution |
LEDs | System Status LED is blinking for more than 5 minutes | Cause: NVIDIA Onyx (MLNX-OS) software did not boot properly and only firmware is running. Solution: Connect to the system via the console port, and check the software status. You might need to contact an FAE if the NVIDIA Onyx (MLNX-OS) software did not load properly. |
System Status LED is amber | Cause:
Solution:
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Fan Status LED is amber | Cause: Possible fan issue Solution:
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PSU Status LED is red | Cause: Possible PSU issue Solution:
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System boot failure while using NVIDIA Onyx (MLNX-OS) | Software upgrade failed on x86 based systems | Solution:
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System boot failure while using Cumulus Linux | Software upgrade failed on x86 based systems | See Monitoring and Troubleshooting in Cumulus Linux User Guide. |
System reset failure in SN3420 | When the front panel reset button is pressed, the system does not respond. It either stalls, or continues operating with no reset. | Cause: The reset button is stuck in a pressed position due to physical pressure applied by the front panel. Solution: The suitable solution depends on the reset reason: 1. For regular system reset, select one of the following commands (according to your Operating System), and run it from the CLI: DVS OS: Sonic: Onyx: Cumulus: 2. In case a reset is required in order to quit a sleep mode that was activated using the 3. If password reset is required, please contact NVIDIA's support team at Networking-support@nvidia.com. |