Runbooks

Runbook: Stale Events Troubleshooting

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Overview

NVSentinel uses MongoDB change streams to watch for new health events. These change streams use resume tokens to track their position in the event stream. In some cases, these tokens can become stale, causing the fault handling modules to fail resuming the change stream. This runbook guides you through clearing stale resume tokens.

Prerequisites:

  • kubectl access to the cluster
  • mongosh (MongoDB Shell) installed locally
  • Access to the nvsentinel namespace

Symptoms

You may see errors in the fault handling module logs (fault-quarantine, fault-remediation, or node-drainer) such as:

Resume of change stream was not possible, as the resume point may no longer be in the oplog

In other cases, modules may have been disabled for a long time and need to start fresh without processing accumulated events:

  1. Disabled modules - Fault handling modules were disabled for a long time while health events continued accumulating
  2. Circuit breaker tripped - The circuit breaker was tripped for an extended period, accumulating many unprocessed events

Procedure

1. Connect to MongoDB

Follow the Datastore Connection Runbook to connect to MongoDB:

$cd scripts
$./mongodb-shell.sh

2. Clear All Resume Tokens

Once connected, clear all resume tokens:

1db.ResumeTokens.deleteMany({})

3. Restart Fault Handling Deployments

Restart the deployments to start processing events from the current point in the change stream:

$kubectl rollout restart deployment/fault-quarantine -n nvsentinel
$kubectl rollout restart deployment/fault-remediation -n nvsentinel
$kubectl rollout restart deployment/node-drainer -n nvsentinel

Wait for the rollout to complete:

$kubectl rollout status deployment/fault-quarantine -n nvsentinel
$kubectl rollout status deployment/fault-remediation -n nvsentinel
$kubectl rollout status deployment/node-drainer -n nvsentinel

4. Verify Recovery

Check that the modules are processing events without errors:

$kubectl logs -n nvsentinel deployment/fault-quarantine -f
$kubectl logs -n nvsentinel deployment/fault-remediation -f
$kubectl logs -n nvsentinel deployment/node-drainer -f

The modules will now start processing events from the current point in the change stream. They will not retroactively process old events that accumulated while the resume tokens were stale.