FAQS AND TROUBLESHOOTING¶
Why isn’t my license working?¶
You might need to move the license to the correct path. It should be stored at /opt/parabricks/license.bin
Your license might be expired. If you need more time to evaluate the software, please reach out to us on our developer forums.
Your server might be behind a firewall, which blocks it from connecting to the parabricks.com licensing server. If this is the case, then the Parabricks software installed on your server cannot validate the license. This can be resolved by adding parabricks.com to your whitelist. If you have difficulties doing this please reach out to us on our developer forums.
Your license file might have been saved with the wrong filetype. It should be a with a .bin file extension.
We’re here to help! Please reach out to us on our developer forums if you are having trouble using or evaluating the software. We want to make the licensing process simple and easy for you.