FAQS AND TROUBLESHOOTING¶
Why isn’t my license working?¶
You might need to move the license to the correct path. It should be stored at /opt/parabricks/license.bin
Your license might have expired. If you need more time to evaluate the software, please reach out to us on our developer forums.
Your server might be behind a firewall which blocks it from connecting to the parabricks.com licensing server. If this is the case, then the Parabricks software installed on your server cannot validate the license. This can be resolved by adding parabricks.com to your whitelist. If you have difficulties doing this please reach out to us on our developer forums.
Your license file might have been saved with the wrong filetype. It should have a .bin file extension.
We’re here to help! Please reach out to us on our developer forums if you are having trouble using or evaluating the software. We want to make the licensing process simple and easy for you.
How do I ensure that my Parabricks analysis won’t terminate if I lose my SSH connection?¶
A simple option is to preface your command with nohup:
nohup pbrun <Your Command> &
Parabricks does not run when a system is initialized when using singularity containerization¶
Singularity does not load all nvidia modules. In case you see initialization error.
nvidia-modprobe -u -c=0