Enterprise Support and Services User Guide

Appendix

Version 

Date 

Authors 

Description of Change 

1.1

6-26-23 

Neal Armstrong 

Updated various sections. Added new sections for datasheets, networking switch support, NVIDIA cloud offerings, and DGX Cloud Kickstart. 

1.2 

9-29-23 

Neal Armstrong 

Updated RMA details, Revised DGX Business Critical details, revised Professional Services sections, added End of Life Figure  

1.3 

12-15-23 

Neal Armstrong 

Added Networking Support Terms and Conditions. Updated links for DGX. Clarified Factory RMA definition. Updated switch support table.  

Abbreviation/Term 

Meaning/Definition 

24x7 

24 hours a day, seven days a week, 365 days a year.  

4HR 

Onsite response or delivery within four hours 

ARMA 

Advanced Return Materials Authorization  

DOA 

Dead On Arrival 

EOL 

End of Life 

EOS 

End of Sale 

EOSL 

End of Service Life  

ESP 

NVIDIA Enterprise Support Portal 

EULA 

End User License Agreement 

GA 

General Availability 

MLOps 

Machine Learning Operations 

NBD 

Next Business Day 

NGC 

NVIDIA GPU Cloud 

NLP 

NVIDIA License Portal 

NVD 

U.S. National Vulnerability Database. See also CVE. 

PO 

Purchase Order 

PSIRT 

NVIDIA Product Security Incident Response Team 

RMA 

Return Materials Authorization  

SLA 

Support Level Agreement 

SR 

Service Request 

SRE 

Site Reliability Engineer 

TAM 

Technical Account Manager 

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