Issue | Cause | Solution |
Machine may become unresponsive during driver upgrade from WinOF v4.70 or earlier. | Upgrade requires unloading the old driver first, and this is when the machine may become unresponsive. | There are two solutions for this issue:
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The installation of WinOF fails with the following error message: “This installation package is not supported by this processor type. Contact your product vendor". | An incorrect driver version might have been installed, e.g., you are trying to install a 64-bit driver on a 32-bit machine (or vice versa). | Use the correct driver package according to the CPU architecture. |
The installation of WinOF fails and reads as follows: "The installation cannot be done while the RDSH service is enabled, please disable it. You may re-enable it after the installation is complete." | A known issue in windows installer when using the chain MSI feature, as described in the following link: https://rcmtech.wordpress.com/2013/08/27/server-2012-remote-desktop-session-host-installation-hangs-at-windows-installer-coordinator/ | Follow the recommendation in the article. |
After driver upgrade, The ND state might be invalid, and the following event might appear in the event viewer: "Ndfltr: ND is in invalid state as a result of a mismatch between the ndfltr.sys driver version and mlx4_bus.sys driver version." | Upgrading the driver while the ND applications are active will hold the current ndfltr driver loaded, and prevent the loading of the updated driver. | Close all applications that use the ND, and restart the bus driver. |
Error Code | Description | Troubleshooting |
1603 | Fatal error during installation | Contact support |
1633 | The installation package is not supported on this platform. | Make sure you are installing the right package for your platform |
For additional details on Windows installer return codes, please refer to: http://support.microsoft.com/kb/229683
Error Code | Description | Troubleshooting |
1004 | Failed to open the device | Contact support |
1005 | Could not find an image for at least one device. | The firmware for your device was not found. Please try to manually burn the firmware. |
1006 | Found one device that has multiple images. | Burn the firmware manually and select the image you want to burn. |
1007 | Found one device for which force update is required. | Burn the firmware manually with the force flag. |
1008 | Found one device that has mixed versions. | The firmware version or the expansion rom version does not match. |
For additional details, please refer to the MFT User Manual: http://www.mellanox.com → Products → Firmware Tools.
Error Code | Description | Troubleshooting |
3 | Failed to restore the configuration | Please see log for more details and contact the support team |