Troubleshooting and Support

Troubleshooting guide

If you encounter an issue not covered below, contact support@kumo.ai.

1. During the setup, you see an error “Cannot enable event sharing as consumer account has no active event table”

   This error happens because an event table has not been configured for your account. Follow the Snowflake event table setup instructions to create an event table for your account. A user with ACCOUNTADMIN role can run the following to create an event table and set it at the account level:

   sql

   USE ROLE ACCOUNTADMIN;
   CREATE DATABASE IF NOT EXISTS <DB_NAME>;
   CREATE SCHEMA IF NOT EXISTS <DB_NAME>.<SCHEMA_NAME>;
   CREATE EVENT TABLE IF NOT EXISTS <DB_NAME>.<SCHEMA_NAME>.<EVENT_TABLE_NAME>;
   ALTER ACCOUNT SET EVENT_TABLE = <DB_NAME>.<SCHEMA_NAME>.<EVENT_TABLE_NAME>;

2. HTTP 403 error when accessing the Kumo endpoint. Ensure that the default role of the user logging in has been granted the KUMO_USER_ROLE created during installation.

3. ”Could not connect to the Kumo API server. Check your internet connection and turn off any ad-blockers.”

   This error can happen when there is a Snowflake network maintenance event and the web UI is unable to reach Kumo running in your Snowflake account. Refresh the browser page, log in again using your Snowflake credentials, and you will see Kumo again.

4. How do I get the URL for the Kumo application?

   The START_APP command provides the URL to access Kumo. After Kumo starts, you can also get the URL to access the Kumo application using the following command. Navigate to the URL in your preferred browser. Log in using your Snowflake credentials to use Kumo.

   SQL

   -----------------------------
   ---  USER INPUT REQUIRED  ---
   -----------------------------
   SET USER_WAREHOUSE = '<ADD WAREHOUSE TO USE>';
   SET KUMOAPP_NAME = 'KUMO_APP';
   SET KUMOAPP_ENDPOINT = CONCAT(($KUMOAPP_NAME),'.PROCEDURES.GET_END_POINT');
   CALL IDENTIFIER($KUMOAPP_ENDPOINT)('USER_SCHEMA');

5. “Error accessing the specified database, schema or warehouse. Make sure USAGE privilege is granted on these objects to the Kumo application”

Make sure the required privileges are granted to the Kumo application before setting up the connector. Refer to the Snowflake identity guide for the required permissions.

6. “Database XYZ is a read-only secondary database and cannot be modified. Ensure that the database or schema used is writable and the appropriate permissions are granted to Kumo”

The database used to create a Snowflake connector must not be read-only. Ensure that a primary database is used for connector creation and that the permissions in the Snowflake identity guide are granted to the Kumo native app.

Support

If you need assistance, contact your Kumo customer support representative or email support@kumo.ai.