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VM bugchecks on shutdown/restart when Citrix Virtual Apps and Desktops is installed and NVIDIA driver is uninstalled or upgraded.#

Description#

If the Citrix Virtual Apps and Desktops agent is installed in a VM before any NVIDIA GPU driver is installed, the VM will bugcheck (bluescreen) when the NVIDIA driver is subsequently upgraded or uninstalled. The bugcheck code is 0x7E, SYSTEM_THREAD_EXCEPTION_NOT_HANDLED.

Workaround#

Use one of the following workarounds:

  • Do a force shutdown of the VM and restart it.

  • Install the NVIDIA driver in guest VMs before installing Citrix Virtual Apps and Desktops.

Status#

Open

Ref. ##

NVIDIA-295/200018125