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License is not acquired in Windows VMs#

Description#

When a windows VM configured with a licensed vGPU is started, the VM fails to acquire a license.

Error messages in the following format are written to the NVIDIA service logs:

[000000020.860152600 sec] - [Logging.lib]   ERROR: [nvGridLicensing.FlexUtility] 353@FlexUtility::LogFneError : Error: Failed to add trusted storage. Server URL : <license-server-url> - 
[1,7E2,2,1[7000003F,0,9B00A7]]

System machine type does not match expected machine type..

Workaround#

This workaround requires administrator privileges.

  1. Stop the NVIDIA Display Container LS service.

  2. Delete the contents of the folder %SystemDrive%\Program Files\NVIDIA Corporation\Grid Licensing.

  3. Start the NVIDIA Display Container LS service.

Status#

Closed

Ref. ##

200407287